Book a demo

Blog

Guides for running an AMC and field service business, page 6

Practical articles for owners and coordinators of service businesses: AMC contracts, choosing field service software, assigning technicians, GST on maintenance services and talking to customers.

All articles, page 6

Hand ticking items on a checklist
Customers & Complaints

Customer Feedback Form for Service Visits: Questions and Free Format

Customer feedback form for service visits: the questions to ask (punctuality, behaviour, quality, cleanliness), rating scale and an editable Word download.

Read the article
Technician servicing an outdoor AC unit with a pressure gauge
Technicians & Field Staff

Technician Daily Report Format for Field Service Teams

Technician daily report format for field service teams: jobs done, time in and out, parts used, payments collected and pending work. Free Excel CSV download.

Read the article
Electrician testing a panel with a multimeter
Technicians & Field Staff

Service Call Report Format for Service Engineers

Service call report format for service engineers: call details, fault found, action taken, parts, readings and customer sign-off. Free editable Word download.

Read the article
Plumber working on pipes under a sink
Technicians & Field Staff

Technician KPI Examples for Service Businesses

Technician KPI examples for service businesses: jobs per day, first time fix rate, repeat calls, on-time arrival, customer rating, collections, with formulas.

Read the article
Installer working on an electrical panel
Technicians & Field Staff

Technician Performance Review Template for Service Companies

Technician performance review template for service companies: KPIs, skills, customer feedback, behaviour and goals, with rating guide. Editable Word download.

Read the article
Technician connecting a hose to an outdoor AC unit
Technicians & Field Staff

Travelling Allowance Format for Technicians and Field Staff

Travelling allowance format for technicians and field staff: date, route, km, mode, rate, fuel, parking and approval columns. Free Excel CSV download.

Read the article
Pest control technician spraying around a house
Pest Control

Pest Control Software for Small Business in India

Pest control software for small business in India: AMC contracts, follow-up visits, technician dispatch, treatment records and GST billing. What to look for.

Read the article
Technician in a mask and gloves applying treatment outdoors
Pest Control

Pest Control Service Report Format

Pest control service report format: what to record at each visit (areas, pests, chemicals, follow-up), a sample layout and an editable Word download.

Read the article
Technician servicing an outdoor AC unit with a pressure gauge
AC & HVAC Service

AC Service Management Software for Service Firms

AC service management software for service firms in India: AMC contracts, seasonal call load, technician dispatch, unit-wise service history and GST invoices.

Read the article
Technician connecting a hose to an outdoor AC unit
AC & HVAC Service

AC AMC Agreement Format: Clauses to Include

AC AMC agreement format with clauses for scope, visits, parts, response time, exclusions and payment. Editable Word download for AC service companies in India.

Read the article
Water purifier on a kitchen counter
RO & Water Purifier

RO AMC Software for Water Purifier Service Firms

RO AMC software for water purifier service firms in India: filter-change schedules, AMC contracts, reminders, parts used and GST invoices in one place.

Read the article
Stainless steel lift doors with call buttons
Lift & Elevator

Lift Maintenance Software for Elevator AMC Companies

Lift maintenance software for elevator companies in India: AMC contracts, monthly preventive visits, breakdown calls, licence renewal dates and GST invoices.

Read the article
Rows of security cameras on a wall
CCTV & Security

CCTV AMC Software for Security Installers

CCTV AMC software for security installers in India: site surveys, quotations, camera inventory per site, quarterly maintenance visits and GST invoices.

Read the article
Close-up of a solar panel
Solar

Solar Maintenance Software for Installers and O&M Teams

Solar maintenance software for installers and O&M teams in India: plant records, panel cleaning cycles, inverter service, warranty tracking and AMC billing.

Read the article
Calculator on a desk next to a laptop
Field Service Software

Service Job Card Format for Field Service Teams

Service job card format for field service teams: job number, customer, site, complaint, work done, parts, time, charges and sign-off. Excel-ready CSV download.

Read the article
Laptop on a desk with a plant
AMC Management

AMC Management Software in India: A Buyer's Guide

AMC management software in India: what it must do (contracts, visit schedules, renewals, GST billing), questions to ask vendors and prices to expect.

Read the article

Browse guides by topic