AC service management software has one hard test: May. When calls triple, can you still see who is free, which calls are urgent and which AMC visits are due?

Problems AC service management software should solve for a AC and appliance service business

  • Summer call volume overwhelms phones and diaries.
  • Customers call repeatedly about the same unit.
  • Technicians are double-booked in peak weeks.
  • AMC visits are forgotten while breakdown calls take over.
  • Warranty and service history of each AC is not at hand on the call.

What it must do

  • Call log with priority: every call recorded against the customer and unit
  • Dispatch board: who is free, who is on a job, who is on leave
  • Unit records: model, warranty and past services for each AC
  • AMC plans: split, window and cassette contracts with scheduled services
  • Quotes and invoices: gas refill, parts and labour with GST
  • Reminders: service due and renewals before summer

Questions to ask before you buy

  1. Can I record each AC unit under a customer site?
  2. Does it show technician load for the day?
  3. Can I mark urgent breakdowns above routine visits?
  4. Can AMC visits be planned for the off-season?
  5. Are GST and SAC codes handled?

How ServicePilot handles AC and appliance service

ServicePilot's AC template adds wet service, gas refill, installation and repair visits, an AC AMC with three services and split and window AC asset types. See ServicePilot for AC service.

Related: AC AMC agreement format, AC AMC charges and SAC code and AC service procedure checklist.

In ServicePilotSee AC service management software in ServicePilotHow ServicePilot handles this for your business, with a free demo.