For AC & appliance service businesses
AC service management software for AMC and repair calls
AC service and repair management software
Field service management software (FSM) for AC teams: every call logged against the customer's AC, split AC AMCs on a schedule, and no-cooling calls handled first.
Everyday problems in AC & appliance service businesses
- Summer call volume overwhelms the phone and the diary
- Customers call about the same AC again and again
- Technicians are double booked in peak weeks
- AMC visits are forgotten while repair calls take over
What ServicePilot's AC service management software does
- A request log that records every call against the customer's AC
- A dispatch board that shows load per technician
- AMC plans for split ACs with scheduled services
- Priority on requests where cooling has stopped
AC service is seasonal and spiky: quiet in winter, unmanageable in May. Software for it has to cope with the spike, not just the quiet months.
What the AC template sets up
- Services: AC wet service, gas refill, installation and an appliance repair visit.
- AMC plans: split AC with three services a year, and a comprehensive AMC.
- Assets: split and window AC with warranty tracking.
Taking the calls in peak season
Log each call as a service request against the customer's AC, mark the urgent ones, and the coordinator fills the dispatch board in priority order. A customer who calls twice has both calls on one record.
Contracts through the off-season
An AMC with three services spreads visits across the year and fills the quiet months. Read about the AMC contract format.
A summer day
- Calls are logged with priority.
- Jobs are assigned on the board by load.
- Visits are done and billed with GST.
- Customers without a contract are offered an AMC.
ServicePilot features AC & appliance service businesses use most
- Service Requests & ComplaintsLog a call, raise a request and turn it into a job
- Dispatch BoardAssign technicians, move visits and see who is on a job, on one board
- AMC ContractsAnnual maintenance contracts with plans, covered sites and a visit schedule
- Customers, Sites & AssetsEvery customer with their sites, contacts and the equipment you service
Frequently asked questions
Frequently asked questions
AC wet service, gas refill, installation and appliance repair visits, with an AC AMC for split ACs with three services and a comprehensive AMC, and split and window AC asset types.
Yes. Each AC is an asset with warranty and service history.
Requests are logged against the AC, prioritised, and turned into jobs on the dispatch board, so the day is ordered by urgency.
Yes. The template covers appliance repair visits and you can add services for other appliances.
See ServicePilot set up for AC & appliance service
Book a short demo and we will walk through a week of contracts, visits and billing for a business like yours.
Book your free demo
See ServicePilot set up for your trade. Name and mobile are enough, and we will call you to fix a time.