FAQs
ServicePilot FAQs: field service software questions answered
Quick answers about ServicePilot, pricing, AMCs, dispatch and GST. Still have a question? Contact us.
FAQs
About ServicePilot
ServicePilot is field service management software (FSM) for AMC and service businesses. It covers customers and sites, AMC contracts, service requests, jobs and technician dispatch, quotations, GST invoices, payments, inventory, attendance, feedback and reports in one web app.
ServicePilot is a product of EZ Solutions India, a software company based in Vashi, Navi Mumbai, India.
No. ServicePilot runs in a web browser on a laptop, tablet or phone.
Businesses that sell service by contract or by call: pest control, RO and water purifier, AC and appliance, CCTV and security, electrical and plumbing, cleaning, lift and elevator, solar, fire safety and IT AMC, and other trades through a generic template.
Yes. Technicians and supervisors use the mobile app for check-in, checklists, photos and customer signature. The office uses the web app for scheduling, dispatch and review.
The business app has English and Hindi screens, and you can rename job, site and technician to the words your team uses.
Yes. Starter has one branch, Growth up to 3, Pro up to 5, and Enterprise sets the number to fit.
Across India, online. We have no local offices; demos and setup are by video and screen share, and support is in the app. See areas we serve.
FAQs
Contracts, jobs and technicians
An annual maintenance contract: an agreement to service a customer's equipment on a schedule for a year. ServicePilot manages the plan, the sites and equipment covered, the visits and the renewal.
Yes, a technician with permission can take an open Planned job. The office can also assign at the last minute. The record shows which route was used.
Their jobs can be moved to other technicians on the dispatch board. Visits planned ahead without an assignee are unaffected.
Yes. A job can have a crew with one marked primary.
The Service Due screen lists customers and equipment due for another service based on the interval set for each service, and the AMC renewals report lists contracts ending soon.
FAQs
Pricing and plans
Starter is ₹2,499 a month, Growth ₹4,999 and Pro ₹7,499, excluding GST. Enterprise is custom. Billing is every 6 months or yearly; a yearly plan runs 13 months for the price of 12.
No. It is per business. Each plan includes a number of users: 5 on Starter, 15 on Growth and 50 on Pro.
No. There is no setup fee and no commission on your jobs, invoices or payments.
Yes. Upgrades apply straight away; a downgrade takes effect at renewal, after a check that your usage fits the smaller plan.
FAQs
GST and billing
Yes. Each service carries a SAC code and GST rate, and invoices are numbered in your own series. A GST sales register report lists invoices for your accountant.
No. It prepares the data. Returns are filed by you or your accountant on the GST portal.
Yes. You can leave GST off your services and invoices.
Yes. Payments are recorded against invoices by mode, and receivables ageing and collections reports show what is owed and what came in.
FAQs
Getting started and support
Industry templates copy ready services, checklists and AMC plans into your account, so most businesses can add customers and start contracts within days. A demo will give you a realistic estimate for your size.
Yes. Book a demo and we will walk you through it with your own services. Enterprise includes hands-on setup help.
Use support inside the app, or email info@servicepilot.in.
Yes. Your data is yours. Ask us for a copy before you close the account.
Explore ServicePilot
See all features, software for your trade and pricing, read the blog, the key facts and who we are, or book a demo.