For CCTV & security businesses
CCTV AMC software for installation and maintenance
CCTV maintenance and service software
Field service management software (FSM) for CCTV installers: survey to quotation in one flow, each camera system recorded at the site, and quarterly AMC visits planned.
Everyday problems in CCTV & security businesses
- Quotes take hours and differ from one salesperson to another
- Installed equipment is not recorded, so repairs start from scratch
- Maintenance visits are forgotten after the installation team leaves
- Parts for repairs run out at the wrong moment
What ServicePilot's CCTV AMC software does
- Leads, surveys and quotations in one flow
- Every camera system recorded as an asset at the site
- A quarterly CCTV AMC with preventive visits
- Stock and purchase orders for cameras, recorders and cable
Security installers sell a project first and a relationship second, and most of the lifetime value is in the second. ServicePilot keeps the project's equipment and the maintenance schedule on the same customer record.
What the CCTV template sets up
- Services: camera installation, preventive maintenance, DVR or NVR repair.
- AMC: a quarterly CCTV AMC.
- Assets: a CCTV system type with warranty tracking.
From enquiry to installed
Track the enquiry as a lead, book a survey, prepare a quotation with equipment and labour, and convert it to a sales order. Installed equipment is recorded as assets.
Maintenance that continues
Add an AMC at handover so quarterly visits are planned from the start.
A CCTV project
- Survey and quote.
- Order and install, issuing stock.
- Record the system as an asset.
- Start the maintenance contract.
ServicePilot features CCTV & security businesses use most
- Leads & Site SurveysTrack enquiries, book a survey and convert a lead into a customer
- Quotations & SalesQuotations, sales orders and returns with GST on every line
- AMC ContractsAnnual maintenance contracts with plans, covered sites and a visit schedule
- Inventory & PurchasingParts, vendors, purchase orders, goods receipts and stock movements
Frequently asked questions
Frequently asked questions
Camera installation, preventive maintenance, DVR or NVR repair, a quarterly CCTV AMC and a CCTV system asset type.
Yes. Quotations carry goods and service lines with tax, on the Growth plan and above.
Assets keep model details and warranty; custom fields can hold extra data.
The template is built for CCTV, and you can add services and asset types for access control and alarms.
See ServicePilot set up for CCTV & security
Book a short demo and we will walk through a week of contracts, visits and billing for a business like yours.
Book your free demo
See ServicePilot set up for your trade. Name and mobile are enough, and we will call you to fix a time.