Customers find out their CCTV was not recording on the day they need the footage. CCTV preventive maintenance exists to prevent that day. The scope of work below is wording you can put in a proposal or a contract; the checks themselves are in the CCTV maintenance checklist.
CCTV preventive maintenance: scope of work
- Cameras: view, focus, lens and housing cleaning, night vision, mounting
- Recorder: health, hard disk status, recording days available, fan and dust
- Power: adaptors, power supply units, PoE switch, UPS
- Cabling: connectors, joints, damage, water ingress
- Network: switch, router, remote viewing, mobile app access
- System: date and time, user accounts, passwords changed from defaults
Frequency and response
- Preventive visits a year, for example quarterly
- Breakdown response time and working hours
- What happens if a camera fails between visits
Exclusions to state
- Physical damage, vandalism, theft, relocation
- Power surges and lightning, unless covered
- New cameras and extra cable
- Hard disk replacement, if not included
Report each visit
Use the CCTV service report format: cameras checked, recording days, faults and actions, with the customer's signature. Price the plan with CCTV AMC charges and wrap the scope in the CCTV AMC contract format.
Keep cameras on record
In ServicePilot every camera and recorder is an asset on the customer's site and the AMC creates the visits, so each visit has its list ready.
