Legal
Privacy Policy
This policy explains how EZ Solutions India ("we") handles personal data on this website (servicepilot.in) and in the ServicePilot app. We have written it in plain language.
Who we are
EZ Solutions India provides ServicePilot. For your account (owner and staff details, billing) and for enquiries sent through this website, we decide how the data is used, so we are its Data Fiduciary under the Digital Personal Data Protection Act, 2023. For your customers' data that a business enters into ServicePilot, the business decides why it is collected; we process it only on the business's behalf.
What we collect
- Website enquiries: the name, mobile number, email, company details and message you send through a contact, demo or enterprise form, the page and campaign that brought you to the site, and the IP address the form was sent from, which we use to spot spam and see roughly which city or region an enquiry came from.
- Account details: name, mobile number, email, your business details, and plan and billing records.
- Sign-in and security details: when you sign in, the device and browser and the IP address.
- Business data you enter: your customers' names, contact details, sites, equipment, contracts, jobs, invoices and payments, and your staff's attendance and leave.
- Technician app data: location and a photo at check-in and check-out, after a one-time consent.
Why we use it
- To reply to your enquiry and arrange a demo.
- To run ServicePilot for your business.
- To keep accounts safe.
- To bill your subscription and send account emails.
- To answer support requests and meet legal duties, such as tax records.
We do not sell personal data, and we do not use it for advertising.
Who we share it with
- Hosting and email or message delivery services that run the website and the app.
- A payment service, when you pay for a subscription. We do not store card details.
- Authorities, when the law requires it.
How long we keep it
We keep website enquiries for as long as needed to respond and follow up, account data while the account is open, and business data for as long as your business keeps it in ServicePilot, within the limits the law sets. Billing records are kept for the period tax law requires.
How we protect it
Connections are encrypted with HTTPS. Each business's data is kept apart from every other business, and staff see only what their role allows. See security and privacy.
Cookies
This website and the app use only the cookies and browser storage they need to work, such as remembering where an enquiry came from during your visit and keeping you signed in. We use Google Analytics to count visits and see which pages are useful; it does not identify you by name. We do not use advertising cookies. You can clear or block cookies in your browser settings; blocking the app's cookies will stop you staying signed in.
Your rights
You can ask to see the personal data we hold about you, correct it, have it erased when we no longer need it, withdraw consent and raise a complaint. You can also nominate someone to act for you. Customers of a business using ServicePilot should first contact that business, since it decides what customer data it keeps. If we do not resolve a complaint, you can approach the Data Protection Board of India.
Children
ServicePilot accounts are for adults running a business. We do not knowingly collect data from anyone under 18 through this website.
Grievances and contact
For questions, requests or complaints about personal data, write to us. We aim to respond within 30 days.
EZ Solutions IndiaLevel 13, Platinum Techno Park,
Plots 17 & 18, Pranavanandji Marg (Bhagwan Mahaveer Road),
Sector 30, Vashi, Navi Mumbai,
Maharashtra 400703, India
Email: info@ez-solutions.in
Phone: +91 84229 22959
Changes
If we change this policy in a way that matters, we will update the date above and, for account holders, tell you in the app or by email.