For IT & computer AMC businesses
IT AMC management software for computer and network service
IT support ticketing and computer AMC software
Field service management software (FSM) for IT AMC teams: one log for support calls linked to the customer and device, scheduled AMC visits and a renewal list for account managers.
Everyday problems in IT & computer AMC businesses
- Support calls arrive by phone, WhatsApp and email with no single log
- Customers' equipment lists live in separate spreadsheets
- Visits under AMC and billable visits are mixed up
- Renewals depend on the account manager
What ServicePilot's IT AMC management software does
- One log for support calls, linked to the customer and device
- Customer equipment as assets
- AMC lines for scheduled visits and on-request support
- Renewal list for account managers
An IT AMC business sells availability: someone will come when a machine fails. The operation is a mix of scheduled preventive visits and unscheduled calls, and the business needs both on one record.
What the template sets up
- Services: computer and printer service, network troubleshooting.
- Contract: an office IT AMC.
- Assets: computers and printers.
One log for support
Every call is a service request against the customer and the device, and becomes a job for an engineer.
Scheduled and on-request
An AMC can hold monthly preventive visits alongside on-request support, so what is covered is clear on both sides.
An office IT contract
- List the equipment at the office.
- Start the AMC with scheduled lines.
- Log calls and dispatch engineers.
- Renew yearly.
ServicePilot features IT & computer AMC businesses use most
- Service Requests & ComplaintsLog a call, raise a request and turn it into a job
- AMC ContractsAnnual maintenance contracts with plans, covered sites and a visit schedule
- Customers, Sites & AssetsEvery customer with their sites, contacts and the equipment you service
- ReportsCollections, revenue, receivables ageing, AMC renewals and technician performance
Frequently asked questions
Frequently asked questions
Computer and printer service, network troubleshooting and an office IT AMC, with computer and printer asset types.
Yes. An AMC line can be scheduled or on request.
No. ServicePilot manages the work, contracts and billing; it does not provide remote access.
See ServicePilot set up for IT & computer AMC
Book a short demo and we will walk through a week of contracts, visits and billing for a business like yours.
Book your free demo
See ServicePilot set up for your trade. Name and mobile are enough, and we will call you to fix a time.