Printers cause more AMC arguments than any other office device, almost all about toner, drums and wear parts. Clear printer AMC terms and conditions settle these before the first call. Download the Word file below and have it reviewed before first use.
Printer AMC terms and conditions: the clauses
- Printers covered: make, model, serial number, location (annexure).
- Preventive visits: [quarterly]: cleaning, roller check, test print.
- Breakdown response: within [hours]; standby printer [yes / no].
- Parts covered: [pickup rollers, separation pads, fuser assembly] or labour only.
- Consumables: toner, ink, drum and paper are not covered and are charged [at cost / per rate list].
- Usage: comprehensive cover up to [ ] pages per month per printer; beyond that Rs [ ] per page or a wear-parts charge.
- Exclusions: damage from wrong paper or media, refilled or non-genuine cartridges if they cause the fault, physical damage, power surges, network or driver issues on client computers.
- Fee: Rs [ ] per printer per year, taxes as applicable, payable [in advance].
- Period, renewal, termination.
Before signing
- Survey every printer: page counter, condition, part availability.
- Record the page counter at the start; it is your baseline.
- Exclude printers you cannot get parts for.
Keep printers on the record
Add printers to the client's IT asset register. ServicePilot keeps each printer as equipment on the client's site, linked to the AMC, with every service job against it. See the computer AMC contract format for desktops and laptops.
