Computer AMC disputes are almost always about one question: was this covered? A computer AMC contract format with an attached device list answers it. Download the Word file below, fill the brackets and have it reviewed before first use.
Computer AMC contract format: clauses
- Parties and period.
- Devices covered: as per Annexure A (type, make, model, serial number, location, user).
- Type: comprehensive (parts listed in Annexure B included) or non-comprehensive.
- Preventive maintenance: [monthly / quarterly] visits: cleaning, updates, health checks.
- Breakdown support: response within [hours], remote first, on-site if needed; resolution target [hours/days].
- Software support: OS and standard software installation and troubleshooting; licences supplied by the client.
- Standby: standby device during repair, if offered.
- Exclusions: physical, liquid and electrical damage, consumables (toner, ink, batteries unless listed), data loss, unlicensed software.
- Fee: Rs [ ] per device per year or Rs [ ] total, taxes as applicable, payable [in advance / quarterly].
- Additions and removals: devices added pro rata.
- Renewal and termination.
Annexure A: device list columns
Asset tag, type, make and model, serial number, location, user, purchase date, warranty end. The free IT asset management Excel template has the same columns.
Keep the contract and devices together
ServicePilot keeps each client's sites and equipment, and the AMC contract lists the covered assets, so a support call shows at once whether the device is covered. See the computer AMC quotation format.
