Offices, clinics, banks and shops depend on their UPS, and most only notice it when the power goes and the UPS fails. A UPS AMC sells the visits that prevent that. Here is what to cover and a visit checklist you can use.
UPS AMC scope
- Units covered: make, model, kVA, serial number, location
- Preventive visits a year and what each includes
- Breakdown response time and working hours
- Non-comprehensive (labour) or comprehensive (labour plus listed parts)
- Batteries: excluded, or quoted separately with their age noted
- Exclusions: input power problems, surges, misuse, relocation, items not listed
Visit checklist
- Input and output voltage, load percentage, frequency
- Battery voltage, terminals, swelling or leaks, battery date
- Alarms and event log
- Fans, dust, ventilation and room temperature
- Backup test as agreed with the customer
- Earthing check where in scope
Download the CSV for Excel below; it has a row per unit per visit.
Pricing
Price from the number and size of units, visits, travel and expected breakdown calls; add a parts allowance for comprehensive cover. See computer AMC charges for the method and use the computer AMC quotation format for the offer.
Track units and batteries
In ServicePilot each UPS is an asset on the customer's site with its serial number, the AMC creates the visits, and the visit history shows when batteries were last changed, so you can quote replacements before they fail.
