Legal

Terms of Service

Last updated 30-10-2026. ServicePilot is provided by EZ Solutions India.

These terms are an agreement between EZ Solutions India, which provides ServicePilot, and the business that signs up for ServicePilot ("you"). By creating an account or using ServicePilot you accept them. The person who signs up confirms they can accept them for the business.

The service

ServicePilot is software, provided online, for managing a field service business: customers, contracts, jobs, billing and reports. There is nothing to install and nothing is shipped; your account is available online once it is set up.

Your account

• The owner who signs up controls the account and is responsible for everything done in it, including by staff the owner adds.
• Keep your sign-in details to yourself and give each staff member their own login with only the access their job needs.
• Keep your mobile number and email up to date so messages reach you.

Subscription

• Plans, prices and limits are shown on the pricing page and in the app, and are charged with GST as applicable.
• Subscriptions are for a 6-month or yearly period; a yearly subscription includes one extra month. You renew by paying for the next period.
• An upgrade applies straight away. A downgrade takes effect at renewal, and only if your usage fits the smaller plan.
• If a subscription ends without renewal, access stops according to the subscription rules, and your data is kept for a period so you can renew or ask for a copy.
• To cancel, or to ask about a refund or a billing error, write to us from the account's registered email or mobile number.

Your data and your customers' data

The data you put into ServicePilot is yours. We use it only to run ServicePilot for you, as described in the Privacy Policy. You are responsible for collecting your customers' details lawfully and for the invoices and tax filings you issue. For your customers' data, your business decides the purpose and we process it on your behalf.

Fair use

• Use ServicePilot only for your own lawful business.
• Do not resell or share access with other businesses.
• Do not try to get around security or access limits, or to read another business's data.
• Do not use customer contact details or ServicePilot messages for spam or anything the customer did not agree to.

Messages and other services

Messages sent from ServicePilot to your customers, such as by WhatsApp, go out on your behalf, and you are responsible for what they say. ServicePilot works with other services, such as message delivery and payment services. We are not responsible for those services.

Availability and changes

We work to keep ServicePilot available and your data safe, but we cannot promise it will never be interrupted. We improve ServicePilot over time and may change features. If we change these terms in a way that matters, we will tell you in the app or by email before the change applies.

Ending the service

You can stop using ServicePilot at any time. Ask us for a copy of your data before you close the account. We may suspend or close an account that breaks these terms, puts others at risk or stays unpaid, and we will tell you why.

Liability

As far as the law allows, ServicePilot is provided as it is, and EZ Solutions India is not liable for indirect losses such as lost business or profit. Our total liability for any claim is limited to the fees you paid us in the 12 months before it. Nothing here limits rights you have under Indian law that cannot be limited.

Law

These terms are governed by the laws of India.

Contact

Other policies

• Privacy Policy