Features
Field service management software features
Every feature works on the same customer, contract and job records, so a signed AMC creates its visits, a completed visit creates its invoice, and a payment clears it. See why service businesses choose ServicePilot over a generic job app.
Win and keep customers
Leads & Site Surveys
Track enquiries, book a survey and convert a lead into a customer
Explore Leads & Site SurveysCustomers, Sites & Assets
Every customer with their sites, contacts and the equipment you service
Explore Customers, Sites & AssetsAMC Contracts
Annual maintenance contracts with plans, covered sites and a visit schedule
Explore AMC ContractsQuotations & Sales
Quotations, sales orders and returns with GST on every line
Explore Quotations & SalesService Due & Reminders
Know which customers are due for a repeat service, and tell them
Explore Service Due & RemindersRun the work
Service Requests & Complaints
Log a call, raise a request and turn it into a job
Explore Service Requests & ComplaintsJobs & Scheduling
Every visit planned, scheduled and tracked from creation to completion
Explore Jobs & SchedulingDispatch Board
Assign technicians, move visits and see who is on a job, on one board
Explore Dispatch BoardTechnician App
Check-in, checklist, photos and customer signature on the technician's phone
Explore Technician AppCustomer Feedback
Ratings and comments after a job, tied to the visit and the technician
Explore Customer FeedbackBill and collect
GST Invoicing
GST invoices with SAC codes and a GST sales register
Explore GST InvoicingPayments & Collections
Record payments against invoices and chase what is overdue
Explore Payments & CollectionsExpenses
Field and office expenses by category, with approval
Explore ExpensesInventory & Purchasing
Parts, vendors, purchase orders, goods receipts and stock movements
Explore Inventory & PurchasingManage the business
Attendance & Leave
Technician attendance, leave requests and holidays that affect scheduling
Explore Attendance & LeaveBranches, Roles & Access
Branches, custom roles and the access each person needs
Explore Branches, Roles & AccessReports
Collections, revenue, receivables ageing, AMC renewals and technician performance
Explore ReportsIndustry Templates
Start with ready-made services, checklists and AMC plans for your trade
Explore Industry TemplatesFrequently asked questions
Questions about field service software features
It is the software a service business runs its field work on: customers and sites, contracts, service requests, jobs and technician schedules, billing and reports. ServicePilot is field service software built for AMC-based businesses in India.
No. Starter covers customers, AMC contracts, jobs, service requests, feedback and files. Growth adds sales, inventory, expenses, attendance, reports and WhatsApp messages, and Pro adds custom roles and approvals. See the pricing page for the full table.
The web app runs in a browser on a laptop, tablet or phone. A dedicated technician mobile app covers on-site work: check-in, checklists, photos and customer signature.
Yes. Starter has one branch, Growth up to 3, Pro up to 5, and Enterprise sets the number to fit your business.
See every field service software feature in a demo
Book a short demo and we will set ServicePilot up around your trade.
Book your free demo
See ServicePilot set up for your trade. Name and mobile are enough, and we will call you to fix a time.