Customers find out their CCTV stopped recording on the day they need the footage. A CCTV maintenance checklist used on every AMC visit prevents that and shows the customer what the AMC is worth. Download the CSV for Excel.
CCTV maintenance checklist: cameras
- Image clear by day; IR night view working
- Lens and housing cleaned
- Angle and coverage as agreed; no new obstructions
- Housing sealed, bracket tight, cable and connector sound
NVR / DVR
- All channels recording
- Recording days available vs agreed
- Hard disk health status, no errors
- Date and time correct
- Firmware version noted; update if needed and approved
- Passwords not left at default
Power, network and viewing
- Power supply / PoE switch and UPS working
- Cable runs and connectors, rodent damage
- Remote and mobile viewing working for the customer
Report to the customer
- Status per camera and for the recorder
- Faults and parts needed with a quote
- Recording days found, in writing
Keep it on the AMC
ServicePilot keeps cameras and recorders as equipment on the customer's site, creates AMC visits on schedule and stores the checklist on each job. See the CCTV service report format and the CCTV AMC contract format.
