A short, clear AMC contract prevents most arguments. You do not need pages of legal language, but you do need the same dozen points covered every time.
AMC contract format: The clauses to include
- Parties and site: legal names, addresses and contacts, and the premises where the equipment is installed.
- Equipment covered: make, model, quantity and location. Anything not listed is not covered.
- Services and visits: what is done at each visit and how many visits there are in the term.
- Response time: how quickly you will attend a breakdown call, and during which hours.
- Parts: whether the contract is comprehensive (parts included) or non-comprehensive (labour only), and any list of excluded parts.
- Exclusions: misuse, accidents, unauthorised repair, power surges, and work needed because of site conditions.
- Customer duties: access to the site, a contact person and a safe working place.
- Fee and payment terms: the amount, GST, due dates and the cost of late payment.
- Term and renewal: start and end dates and how renewal works.
- Termination: notice period and what happens to fees already paid.
- Liability: a limit on your liability, agreed with your lawyer.
- Disputes: governing law and where disputes are settled.
Put the schedule in an annexure
Keep the master terms fixed and attach the customer-specific schedule: equipment list, visits and fee. Your system then holds the same schedule. In ServicePilot this is the AMC contract with its plan, covered sites and services.
Read it with the customer
Walk the customer through scope and exclusions before they sign. Ten minutes at the start saves a complaint six months later.
Treat this AMC contract format guide as a starting point and adapt it to your own business. If you would like help applying the AMC contract format to your own services and customers, book a demo and we will walk through it with you.
