CCTV AMC software has to tie the project (survey, quote, install) to the contract (quarterly visits, repairs) that follows it.

Problems CCTV AMC software should solve for a CCTV and security business

  • Quotes take hours and differ between salespeople.
  • Installed equipment is not recorded, so repairs start from scratch.
  • Maintenance visits are forgotten after the installation team leaves.
  • Parts for repairs run out at the wrong time.

What it must do

  • Leads and surveys: enquiry, site survey notes and photos
  • Quotations: equipment and labour lines with tax
  • Camera and recorder records: model, location and warranty per site
  • AMC plans: quarterly maintenance visits
  • Repairs: DVR or NVR repair jobs with parts
  • Billing: GST invoices and payments

Questions to ask before you buy

  1. Can I record every camera and recorder per site?
  2. Can I quote equipment and installation together?
  3. Does the AMC create quarterly visits?
  4. Can I record parts used on repairs?

How ServicePilot handles CCTV and security

ServicePilot's CCTV template adds camera installation, preventive maintenance, DVR or NVR repair, a quarterly CCTV AMC and a CCTV system asset type. See ServicePilot for CCTV.

Related: CCTV AMC contract format, CCTV AMC charges and CCTV service report format.

In ServicePilotSee CCTV AMC software in ServicePilotHow ServicePilot handles this for your business, with a free demo.