Nothing makes a society angrier than a lift that stops with no word on when it will run again. A clear lift breakdown notice on every floor, and the same message on the residents' group, turns a complaint into patience. Lift companies can supply this text to every society on AMC. Download the Word file below.
Lift breakdown notice: out of order
NOTICE: LIFT OUT OF ORDER
Lift [A / B / service lift] is out of service from [time, date] due to [a fault / a part replacement]. Our lift service team, [Company], is working on it. Expected to be back in service by [time, date]. Please do not press the call button or try to open the doors. In an emergency, call [number]. We regret the inconvenience. - [Society / building management]
Scheduled maintenance notice
NOTICE: LIFT MAINTENANCE Lift [A] will be under scheduled maintenance on [date] from [time] to [time]. Please plan accordingly. Lift [B] will be available. - [Management]
Part awaited (longer breakdown)
Lift [A] remains out of service. The faulty [part] has been ordered and is expected on [date]. We will restore the lift the same day it arrives and update this notice. For help with elderly residents or deliveries, contact [name, number].
Restored notice
LIFT RESTORED Lift [A] is back in normal service from [time, date]. Thank you for your patience. Please report any unusual noise or jerk to [number].
WhatsApp update for residents
Update on Lift [A]: out of service since [time] due to [reason]. [Company] team on site. Expected back by [time]. Emergency: [number]. We will post again when it is restored.
For the lift company
- Log every breakdown call with time reported, time attended and time restored.
- Send the society the notice text within the hour.
- Record the cause on the job; repeat causes point to a part or a maintenance gap.
ServicePilot logs breakdown calls as service requests against the society and lift, alongside the monthly visits from the lift maintenance checklist.
