RO service center software has to cope with inbound complaints, installations and scheduled AMC work at the same time.

Problems RO service center software should solve for a RO service center business

  • Complaints arrive by phone, WhatsApp and walk-in with no single log.
  • The same customer calls twice and nobody sees the first call.
  • Spare parts run out at the wrong time.
  • Technicians are assigned by shouting across the room.

What it must do

  • Complaint log: every call with customer, unit and priority
  • Dispatch: assign by area and load
  • Parts: stock, purchase orders and parts used per job
  • AMC: contracts and filter schedules
  • Billing: GST invoices and payments
  • Reports: jobs done, dues and technician performance

Questions to ask before you buy

  1. Is there one log for calls, complaints and installations?
  2. Can I see a customer's history while on the phone?
  3. Does it track parts and stock?
  4. How many users and branches are included?

How ServicePilot handles RO service center

ServicePilot combines service requests, the dispatch board and inventory with the RO template. See ServicePilot for RO.

Related: RO AMC software and RO service report format.

In ServicePilotSee RO AMC software in ServicePilotHow ServicePilot handles this for your business, with a free demo.