IT AMC clients pay for uptime, but they judge you on paperwork: what was done to which machine, and when. A computer service report format filled on every visit gives them that and protects you in disputes. Download the Word file below.
Computer service report format: fields
- Call: report no., date, call no., reported by
- Client and user: company, location, user name, phone
- Device: type (desktop, laptop, printer, network), make, model, serial no., asset tag, under AMC / warranty / chargeable
- Problem reported
- Diagnosis
- Action taken
- Parts replaced: item, serial no. of new part, chargeable or covered
- Software: installed, updated or removed
- Data: backed up before work? by whom?
- Time in and out, status (resolved, pending part, taken to workshop)
- User sign-off and engineer signature
Preventive maintenance visits
For PM visits, one report per site with a row per device works better: device, cleaned, updates done, disk and battery health, remarks. Pair it with the IT asset register so every device is visited.
Device taken to the workshop
Add a handover section: accessories received (charger, bag), condition, expected return date, both signatures. It prevents "my charger was missing" later.
Reports on the device record
ServicePilot records each job against the client's site and equipment, with checklists, parts and signatures. For other trades, see the general service call report format.
