For home services, the Google rating is often the first thing a customer sees. Most happy customers will leave a review; they just need to be asked at the right moment with a link that opens the review box. Here is how to get Google reviews from customers, with messages to copy.
How to get Google reviews from customers: the routine
- Finish the job and ask the customer if everything is working.
- If they are happy, the technician says: "We will send a link; a review helps us a lot."
- Within an hour, the office sends the review request message with the link.
- One gentle reminder after three days if no review. Then stop.
Get your review link and QR code
Open your Google Business Profile, choose "Ask for reviews" and copy the link. Print the QR code on your job card, invoice and visiting card. Use one link everywhere.
Review request message samples
English: Hello [Name], thank you for choosing [Company] today. If you were happy with [technician]'s work, could you take 30 seconds to leave a Google review? [link] It helps other families find us.
Hindi: Namaste [Name] ji, aaj [Company] ki service ke liye dhanyavaad. Agar aap [technician] ke kaam se khush hain to Google par review dein: [link]. Isse doosre log bhi humein dhoondh paate hain.
Reminder: Hello [Name], just a gentle reminder about the review link from [day]: [link]. Thank you!
What not to do
- Offer a discount, gift or free service for a review.
- Ask staff or relatives to post reviews.
- Send the link to a customer who just complained.
- Ask only for "5 stars". Ask for an honest review.
Reply to every review
Thank good reviews by name. For a bad one: acknowledge, apologise for the experience, offer to fix it and give a number. See how to respond to customer complaints.
Know who is happy before you ask
ServicePilot records customer feedback against each job with a rating, so you can send the review link only to customers who rated the visit well, and call the rest. Use the customer feedback form for the questions.
