Repeat service is the cheapest work you will ever win: the customer already trusts you. Most of it is lost because nobody reminded them. Copy a service reminder message to customer from the samples below and adjust the brackets.
Service reminder message to customer: AC service
English: Hello [Name], your AC at [address] was last serviced on [date] and is due for service. Summer is near: shall we book [Day 1] or [Day 2], morning or afternoon? Reply 1 or 2. - [Company]
Hindi: Namaste [Name] ji, aapke AC ki pichhli service [date] ko hui thi, ab service due hai. [Day 1] ya [Day 2], subah ya dopahar? 1 ya 2 reply karein. - [Company]
RO filter change
Hello [Name], the filters in your [model] purifier were changed on [date] and are due now. Old filters can affect water taste and quality. Reply YES and we will call to fix a time. Covered under your AMC: [yes / no, Rs amount]. - [Company]
Pest control follow-up treatment
Hello [Name], your follow-up [cockroach / termite] treatment is due on [date], as planned at the first visit. Please keep kitchen shelves clear. Reply to confirm [time] or suggest another. - [Company]
AMC scheduled visit
Dear [Name], your AMC visit [2 of 4] for [equipment] at [site] is scheduled on [date]. Our technician [name] will call before arriving. Reply if you need another date. - [Company]
Day-before confirmation
Reminder: [technician name] will visit tomorrow, [date], between [time]. Contact: [phone]. Reply if anything changes. - [Company]
Rules for reminders customers do not mute
- One message per due service, one confirmation. No daily follow-ups.
- Give choices, not "when are you free?".
- Mention the last service date; it shows you keep records.
- Send from the business number and reply from it.
Get the due list automatically
Writing the message is easy; knowing who is due is the hard part. ServicePilot's Service Due screen lists customers and equipment due for another visit from the interval set on each service. For RO firms, read the filter change reminder system.
