Most service quotes are not rejected. They are forgotten: the customer asked three firms, got busy and never replied. A short quotation follow up message, sent on a schedule, wins many of those jobs. Copy the samples below for AMC, installation and repair quotes.
Quotation follow up message: day 1
English: Hello [Name], thank you for your time yesterday. Sharing quotation [No.] for [AMC for 3 ACs / CCTV installation / termite treatment] again for easy reference. Any question I can answer?
Hindi: Namaste [Name] ji, kal ke liye dhanyavaad. [Service] ka quotation [No.] dobara bhej raha hoon. Koi sawaal ho to batayiye.
Day 3: add something useful
Hello [Name], we have a slot on [day] if you would like to start. For your [site], the quote includes [visits / parts / warranty], so there are no extra charges for [common doubt]. Shall I book it?
Day 7: check the doubt
Hello [Name], just checking on quotation [No.]. If anything is holding it back (scope, timing or price), tell me and I will see what we can adjust.
Last follow-up: close the loop
Hello [Name], I will not keep messaging about quotation [No.]. If you decide to go ahead later, reply here and we will pick it up. Thank you for considering [Company].
This last message often gets the reply the others did not, because it asks for a decision without pressure.
Email version
Subject: Quotation [No.] for [service] at [site]. Body: Dear [Name], following up on our quotation dated [date] for [service]. It covers [scope] at Rs [amount] plus GST, valid until [date]. We can start on [date]. Please let me know if you have any questions. Regards, [Name], [Phone]
Rules that win more quotes
- Follow up from the business number, not a salesperson's personal phone.
- Every message adds something: a slot, an answer, a reminder of validity.
- Call once after the second message. A five-minute call answers what three messages cannot.
- Record the outcome (won, lost, reason). Lost reasons tell you what to fix.
Keep every open quote on one list
Follow-ups fail when quotes live in a sent-mail folder. ServicePilot keeps quotations with their status, linked to the lead and site survey, so the list of quotes waiting for a reply is always ready. For the quote itself, see the pest control quotation format.
