---
title: "Security and Privacy | ServicePilot Field Service Software"
description: "ServicePilot security and privacy: each business's data kept separate, role-based access, an activity history and encrypted connections."
url: https://servicepilot.in/security/
canonical: https://servicepilot.in/security/
site: ServicePilot
section: Company
updated: 2026-10-30
language: en-IN
---

Security and privacy

# Security and privacy of customer data in ServicePilot

What we do to protect your business data, in plain language.

ServicePilot is designed so that each business's data is kept separate from every other business, staff see only what their role allows, changes leave a history, and connections are encrypted. Your customers, contracts and accounts belong to you, and we use them only to run ServicePilot for you.

## What we do

- Each business is separate. Every record belongs to one business, and one business cannot see another's data.
- Role-based access. Owner, Branch Manager, Office Staff, Accountant and Technician roles control what each person can view and change. See [branches, roles and access](https://servicepilot.in/features/branches-and-roles/).
- Financial access is separate. Money views are hidden from roles without financial access.
- An activity history. Records keep a timeline of who changed what.
- Encrypted connections. This website and the app are served over HTTPS.

## What we do not do

- We do not sell your data or use it for advertising.
- We do not store payment card details; a payment service handles card payments.
- We do not claim certifications we do not hold.

## Control stays with each business

You decide who gets an account and what their role allows. You can ask us for a copy of your data. Read the [Privacy Policy](https://servicepilot.in/privacy-policy/) and [Terms of Service](https://servicepilot.in/terms-of-service/).

## Report a concern

If you think you have found a security problem, write to info@servicepilot.in with the details and we will respond.