---
title: "IT AMC Management Software for Service Firms | ServicePilot"
description: "IT AMC management software for service firms: computer, printer and network AMCs, support calls as requests, engineer dispatch, asset records and GST billing."
url: https://servicepilot.in/industries/it-amc/
canonical: https://servicepilot.in/industries/it-amc/
site: ServicePilot
section: Industries
updated: 2026-10-30
language: en-IN
---

For IT & computer AMC businesses

# IT AMC management software for computer and network service

ServicePilot helps IT service companies run computer, printer and network AMCs, log support calls as service requests, assign engineers and keep each customer's equipment as assets. The IT AMC template adds computer and printer service, network troubleshooting and an office IT AMC.

## IT support ticketing and computer AMC software

Field service management software (FSM) for IT AMC teams: one log for support calls linked to the customer and device, scheduled AMC visits and a renewal list for account managers.

## Everyday problems in IT & computer AMC businesses

- Support calls arrive by phone, WhatsApp and email with no single log
- Customers' equipment lists live in separate spreadsheets
- Visits under AMC and billable visits are mixed up
- Renewals depend on the account manager

## What ServicePilot's IT AMC management software does

- One log for support calls, linked to the customer and device
- Customer equipment as assets
- AMC lines for scheduled visits and on-request support
- Renewal list for account managers

An IT AMC business sells availability: someone will come when a machine fails. The operation is a mix of scheduled preventive visits and unscheduled calls, and the business needs both on one record.

## What the template sets up

- Services: computer and printer service, network troubleshooting.
- Contract: an office IT AMC.
- Assets: computers and printers.

## One log for support

Every call is a [service request](https://servicepilot.in/features/service-requests/) against the customer and the device, and becomes a job for an engineer.

## Scheduled and on-request

An [AMC](https://servicepilot.in/features/amc-contracts/) can hold monthly preventive visits alongside on-request support, so what is covered is clear on both sides.

## An office IT contract

- List the equipment at the office.
- Start the AMC with scheduled lines.
- Log calls and dispatch engineers.
- Renew yearly.

## ServicePilot features IT & computer AMC businesses use most

- [Service Requests & Complaints Log a call, raise a request and turn it into a job](https://servicepilot.in/features/service-requests/)
- [AMC Contracts Annual maintenance contracts with plans, covered sites and a visit schedule](https://servicepilot.in/features/amc-contracts/)
- [Customers, Sites & Assets Every customer with their sites, contacts and the equipment you service](https://servicepilot.in/features/customers-sites-assets/)
- [Reports Collections, revenue, receivables ageing, AMC renewals and technician performance](https://servicepilot.in/features/reports/)

## Guides for IT & computer AMC businesses

[IT & Computer AMC UPS AMC: Scope, Visit Checklist and Charges UPS AMC for service firms: what to cover, preventive visit checklist, battery terms, breakdown response, exclusions and how to price it. Free Excel checklist. Read the article](https://servicepilot.in/blog/it-computer-amc/ups-amc/)[IT & Computer AMC Server AMC: Scope, Cost and Terms for IT Service Firms Server AMC for IT service firms: servers and network devices in scope, visits, response time, parts, backups, exclusions and how to price it. Word terms. Read the article](https://servicepilot.in/blog/it-computer-amc/server-amc/)[IT & Computer AMC Printer AMC Terms and Conditions: A Template for IT Firms Printer AMC terms and conditions for IT service firms: printers covered, visits, response time, parts, toner and drum, page limits, exclusions. Word download. Read the article](https://servicepilot.in/blog/it-computer-amc/printer-amc-terms-and-conditions/)

[Free guides All IT & Computer AMC guides 8 guides on formats, checklists and pricing for IT & computer AMC businesses.](https://servicepilot.in/blog/it-computer-amc/)[Pricing See ServicePilot pricing Published plans from ₹2,499 a month. Compare what each plan includes.](https://servicepilot.in/pricing/)

## Frequently asked questions

**Q: What does the IT AMC template include?**
A: Computer and printer service, network troubleshooting and an office IT AMC, with computer and printer asset types.

**Q: Can I mix scheduled and on-request support?**
A: Yes. An AMC line can be scheduled or on request.

**Q: Is this a remote support tool?**
A: No. ServicePilot manages the work, contracts and billing; it does not provide remote access.

[Book a free demo](https://servicepilot.in/request-demo/) [See pricing](https://servicepilot.in/pricing/)