--- title: "CCTV AMC Software and Service Management | ServicePilot" description: "CCTV AMC software for security installers: site surveys, quotations, camera records, quarterly maintenance visits and GST invoices in one app." url: https://servicepilot.in/industries/cctv-and-security/ canonical: https://servicepilot.in/industries/cctv-and-security/ site: ServicePilot section: Industries updated: 2026-10-30 language: en-IN --- For CCTV & security businesses # CCTV AMC software for installation and maintenance ServicePilot helps CCTV and security companies move from enquiry to site survey, quotation and installation, then keep the customer on a maintenance contract. The CCTV template adds installation, preventive maintenance and DVR or NVR repair services and a quarterly AMC. ## CCTV maintenance and service software Field service management software (FSM) for CCTV installers: survey to quotation in one flow, each camera system recorded at the site, and quarterly AMC visits planned. ## Everyday problems in CCTV & security businesses - Quotes take hours and differ from one salesperson to another - Installed equipment is not recorded, so repairs start from scratch - Maintenance visits are forgotten after the installation team leaves - Parts for repairs run out at the wrong moment ## What ServicePilot's CCTV AMC software does - Leads, surveys and quotations in one flow - Every camera system recorded as an asset at the site - A quarterly CCTV AMC with preventive visits - Stock and purchase orders for cameras, recorders and cable Security installers sell a project first and a relationship second, and most of the lifetime value is in the second. ServicePilot keeps the project's equipment and the maintenance schedule on the same customer record. ## What the CCTV template sets up - Services: camera installation, preventive maintenance, DVR or NVR repair. - AMC: a quarterly CCTV AMC. - Assets: a CCTV system type with warranty tracking. ## From enquiry to installed Track the enquiry as a [lead](https://servicepilot.in/features/leads-and-site-surveys/), book a survey, prepare a [quotation](https://servicepilot.in/features/quotations-and-sales/) with equipment and labour, and convert it to a sales order. Installed equipment is recorded as [assets](https://servicepilot.in/features/customers-sites-assets/). ## Maintenance that continues Add an [AMC](https://servicepilot.in/features/amc-contracts/) at handover so quarterly visits are planned from the start. ## A CCTV project - Survey and quote. - Order and install, issuing stock. - Record the system as an asset. - Start the maintenance contract. ## ServicePilot features CCTV & security businesses use most - [Leads & Site Surveys Track enquiries, book a survey and convert a lead into a customer](https://servicepilot.in/features/leads-and-site-surveys/) - [Quotations & Sales Quotations, sales orders and returns with GST on every line](https://servicepilot.in/features/quotations-and-sales/) - [AMC Contracts Annual maintenance contracts with plans, covered sites and a visit schedule](https://servicepilot.in/features/amc-contracts/) - [Inventory & Purchasing Parts, vendors, purchase orders, goods receipts and stock movements](https://servicepilot.in/features/inventory-and-purchasing/) ## Guides for CCTV & security businesses [CCTV & Security CCTV Preventive Maintenance: Scope of Work and Report CCTV preventive maintenance scope of work for installers: camera, recorder, cable, power and network checks, visit frequency, report and a free Excel checklist. Read the article](https://servicepilot.in/blog/cctv-security/cctv-preventive-maintenance/)[CCTV & Security Access Control System AMC: Scope, Visits and Checklist Access control system AMC for security installers: controllers, readers, locks, biometric and card devices, visit checklist, response time, exclusions. Excel. Read the article](https://servicepilot.in/blog/cctv-security/access-control-system-amc/)[CCTV & Security CCTV Installation Charges: How Installers Should Price a Job CCTV installation charges for security installers: pricing per camera, cabling per metre, recorder setup, mobile view and site extras, with a worked example. Read the article](https://servicepilot.in/blog/cctv-security/cctv-installation-charges/) [Free guides All CCTV & Security guides 11 guides on formats, checklists and pricing for CCTV & security businesses.](https://servicepilot.in/blog/cctv-security/)[Pricing See ServicePilot pricing Published plans from ₹2,499 a month. Compare what each plan includes.](https://servicepilot.in/pricing/) ## Frequently asked questions **Q: What does the CCTV template include?** A: Camera installation, preventive maintenance, DVR or NVR repair, a quarterly CCTV AMC and a CCTV system asset type. **Q: Can I quote equipment and installation together?** A: Yes. Quotations carry goods and service lines with tax, on the Growth plan and above. **Q: Can I record serial numbers and models?** A: Assets keep model details and warranty; custom fields can hold extra data. **Q: Does it cover access control and alarms?** A: The template is built for CCTV, and you can add services and asset types for access control and alarms. [Book a free demo](https://servicepilot.in/request-demo/) [See pricing](https://servicepilot.in/pricing/)