--- title: "AC Service Management Software and AMC | ServicePilot" description: "AC service management software for service firms: AMC plans, peak-season call handling, technician dispatch, unit history and GST billing in one app." url: https://servicepilot.in/industries/ac-and-appliance-service/ canonical: https://servicepilot.in/industries/ac-and-appliance-service/ site: ServicePilot section: Industries updated: 2026-10-30 language: en-IN --- For AC & appliance service businesses # AC service management software for AMC and repair calls ServicePilot helps AC and appliance service companies handle seasonal call volume, sell AMCs for split and window ACs, dispatch technicians for wet service, gas refills and repairs, and bill with GST. The AC template adds the services, checklists and AMC plans most AC businesses use. ## AC service and repair management software Field service management software (FSM) for AC teams: every call logged against the customer's AC, split AC AMCs on a schedule, and no-cooling calls handled first. ## Everyday problems in AC & appliance service businesses - Summer call volume overwhelms the phone and the diary - Customers call about the same AC again and again - Technicians are double booked in peak weeks - AMC visits are forgotten while repair calls take over ## What ServicePilot's AC service management software does - A request log that records every call against the customer's AC - A dispatch board that shows load per technician - AMC plans for split ACs with scheduled services - Priority on requests where cooling has stopped AC service is seasonal and spiky: quiet in winter, unmanageable in May. Software for it has to cope with the spike, not just the quiet months. ## What the AC template sets up - Services: AC wet service, gas refill, installation and an appliance repair visit. - AMC plans: split AC with three services a year, and a comprehensive AMC. - Assets: split and window AC with warranty tracking. ## Taking the calls in peak season Log each call as a [service request](https://servicepilot.in/features/service-requests/) against the customer's AC, mark the urgent ones, and the coordinator fills the [dispatch board](https://servicepilot.in/features/dispatch-board/) in priority order. A customer who calls twice has both calls on one record. ## Contracts through the off-season An [AMC](https://servicepilot.in/features/amc-contracts/) with three services spreads visits across the year and fills the quiet months. Read about [the AMC contract format](https://servicepilot.in/blog/amc-management/amc-contract-format/). ## A summer day - Calls are logged with priority. - Jobs are assigned on the board by load. - Visits are done and billed with GST. - Customers without a contract are offered an AMC. ## ServicePilot features AC & appliance service businesses use most - [Service Requests & Complaints Log a call, raise a request and turn it into a job](https://servicepilot.in/features/service-requests/) - [Dispatch Board Assign technicians, move visits and see who is on a job, on one board](https://servicepilot.in/features/dispatch-board/) - [AMC Contracts Annual maintenance contracts with plans, covered sites and a visit schedule](https://servicepilot.in/features/amc-contracts/) - [Customers, Sites & Assets Every customer with their sites, contacts and the equipment you service](https://servicepilot.in/features/customers-sites-assets/) ## Guides for AC & appliance service businesses [AC & HVAC Service AC Installation Charges: Standard Price and Extras AC installation charges for AC service firms: standard split and window installation, copper pipe per foot, stands, drilling, extras and a worked price example. Read the article](https://servicepilot.in/blog/ac-service/ac-installation-charges/)[AC & HVAC Service VRF Maintenance Checklist for AC Service Teams VRF maintenance checklist for AC service teams: outdoor units, indoor units, refrigerant pressures, error logs, drains, filters and controls. Free Excel CSV. Read the article](https://servicepilot.in/blog/ac-service/vrf-maintenance-checklist/)[AC & HVAC Service Chiller Maintenance Checklist and Daily Log Sheet Chiller maintenance checklist and daily log sheet for HVAC teams: pressures, temperatures, current, oil, alarms, condenser and cooling tower checks. Free Excel. Read the article](https://servicepilot.in/blog/ac-service/chiller-maintenance-checklist/) [Free guides All AC & HVAC Service guides 12 guides on formats, checklists and pricing for AC & appliance service businesses.](https://servicepilot.in/blog/ac-service/)[Pricing See ServicePilot pricing Published plans from ₹2,499 a month. Compare what each plan includes.](https://servicepilot.in/pricing/) ## Frequently asked questions **Q: What does the AC template include?** A: AC wet service, gas refill, installation and appliance repair visits, with an AC AMC for split ACs with three services and a comprehensive AMC, and split and window AC asset types. **Q: Can I track each AC and its warranty?** A: Yes. Each AC is an asset with warranty and service history. **Q: How does it help in peak season?** A: Requests are logged against the AC, prioritised, and turned into jobs on the dispatch board, so the day is ordered by urgency. **Q: Can I handle other appliances?** A: Yes. The template covers appliance repair visits and you can add services for other appliances. [Book a free demo](https://servicepilot.in/request-demo/) [See pricing](https://servicepilot.in/pricing/)