--- title: "Job Scheduling Software for Field Service | ServicePilot" description: "Job scheduling software for field service teams: plan, schedule and track every visit from creation to completion, with statuses, job types and crews." url: https://servicepilot.in/features/jobs-and-scheduling/ canonical: https://servicepilot.in/features/jobs-and-scheduling/ site: ServicePilot section: Features updated: 2026-10-30 language: en-IN --- ServicePilot feature # Job scheduling software for field service visits In ServicePilot a job is one visit to one site. Jobs are created from an AMC contract's schedule or from a service request, start as Planned, become Scheduled when a technician is assigned, and move through In Progress to Completed. Office staff see every job's status in one list and on a calendar. ## Job scheduling software for contractors and small businesses Field service management software (FSM) where each visit is a job that moves from Planned to Scheduled, In Progress and Completed, in one list and on a calendar. A service business sells one thing repeatedly: a technician at the right place at the right time. When the schedule lives in a diary and a WhatsApp group, the day goes wrong in small ways, a visit forgotten, two technicians sent to the same address, a customer who waited. ServicePilot gives every visit a record and a status. ## Job scheduling software: from planned visit to completed job - Planned: a future visit from a contract, waiting for a technician. This is the state a technician can claim from. - Scheduled: a technician is assigned, whether by the office or by the technician taking the job. - In Progress, On Hold, Completed: the visit as it happens. - Cancelled, Rescheduled, No Access: what went wrong is recorded, not rubbed out. ## Job types and the work done Jobs carry a type, such as a routine service, a repair or an installation, the customer and site, and the services to be done. The job page shows the customer's equipment, the contract it belongs to and the notes, files and activity history. Checklists, photos and a customer signature captured on site appear on the job as read-only records, captured through the [technician app](https://servicepilot.in/features/technician-app/). ## Late assignment is normal Technicians come and go, so a visit planned weeks ahead often has no one assigned until the day before. ServicePilot treats this as the normal case, not an exception. A job stays Planned until it is assigned, either by the office on the [dispatch board](https://servicepilot.in/features/dispatch-board/) or by a technician with permission taking an open job. Read more in [technician tracking software](https://servicepilot.in/blog/field-service-software/technician-tracking-software/). ## How a visit moves through ServicePilot - A job is created from a contract schedule or a service request. - The coordinator assigns a technician or crew, and the job becomes Scheduled. - The technician does the visit and the status moves to In Progress, then Completed. - The office reviews the completed job and bills it. - Feedback is collected from the customer, see [customer feedback](https://servicepilot.in/features/customer-feedback/). ## Illustrative example: a pest control team on a Saturday A coordinator in Nagpur opens next week's jobs on Friday evening. Nineteen are Planned. She assigns fourteen, leaves five open for technicians to pick from the list, and moves one Rescheduled after the customer calls. On Saturday one customer is not home, so the technician marks the visit No Access and it returns to the list for rebooking. ## Who it is for Coordinators, branch managers and owners at businesses that run recurring and on-call visits, from [pest control](https://servicepilot.in/industries/pest-control/) to [electrical and plumbing](https://servicepilot.in/industries/electrical-and-plumbing/). ## Related ServicePilot features - [Dispatch Board Assign technicians, move visits and see who is on a job, on one board](https://servicepilot.in/features/dispatch-board/) - [AMC Contracts Annual maintenance contracts with plans, covered sites and a visit schedule](https://servicepilot.in/features/amc-contracts/) - [Service Requests & Complaints Log a call, raise a request and turn it into a job](https://servicepilot.in/features/service-requests/) - [Technician App Check-in, checklist, photos and customer signature on the technician's phone](https://servicepilot.in/features/technician-app/) ## Guides on this topic [AMC Management Breakdown Maintenance Format for AMC and Service Firms Breakdown maintenance format for AMC firms: complaint time, equipment, fault, cause, action, parts, downtime and sign-off. Free Excel CSV log download. Read the article](https://servicepilot.in/blog/amc-management/breakdown-maintenance-format/)[Pest Control Rodent Control Services: How to Run a Commercial Programme Rodent control services for pest control firms: site survey, bait station map, visit frequency, service log and report for offices, food units and warehouses. Read the article](https://servicepilot.in/blog/pest-control/rodent-control-services/)[Cleaning & Housekeeping Water Tank Cleaning Service: Process, Safety and Report Water tank cleaning service for cleaning firms: step-by-step process, safety for tank entry, equipment, pricing by tank size and a service report. Free Excel. Read the article](https://servicepilot.in/blog/cleaning-housekeeping/water-tank-cleaning-service/) ## Frequently asked questions **Q: What statuses does a job have?** A: Planned (a future visit with no technician yet), Scheduled (assigned), In Progress, On Hold, Completed, Cancelled, No Access and Rescheduled. **Q: Where do jobs come from?** A: From the visit plan of an AMC contract, from a service request or complaint, or created directly for a one-off call. **Q: Can more than one technician go to a job?** A: Yes. A job can have a crew with one marked primary, which suits installations and larger visits. **Q: What is "No Access"?** A: A status for a visit where the technician reached the site but could not get in. It is recorded rather than lost, so the visit can be rescheduled and the pattern is visible. **Q: Can I see the job calendar?** A: Yes. The job schedule shows planned visits ahead and the calendar shows the jobs by date, so you can spot an overloaded day early. [Book a free demo](https://servicepilot.in/request-demo/) [See pricing](https://servicepilot.in/pricing/)