--- title: "Field Service Software Features: AMC and Jobs | ServicePilot" description: "Field service software features in ServicePilot: AMC contracts, job scheduling, dispatch board, service requests, GST invoicing, inventory and reports." url: https://servicepilot.in/features/ canonical: https://servicepilot.in/features/ site: ServicePilot section: Features updated: 2026-10-30 language: en-IN --- Features # Field service management software features ServicePilot is field service management software (FSM) for businesses that sell service by contract and by call. It covers customers, sites and equipment, AMC contracts, service requests, job scheduling, a technician dispatch board, quotations, GST invoices, payments, inventory, attendance, expenses, customer feedback, reports and branch-wise roles. Every feature works on the same customer, contract and job records, so a signed AMC creates its visits, a completed visit creates its invoice, and a payment clears it. See [why service businesses choose ServicePilot](https://servicepilot.in/why-servicepilot/) over a generic job app. ## Win and keep customers [Leads & Site Surveys Track enquiries, book a survey and convert a lead into a customer Explore Leads & Site Surveys](https://servicepilot.in/features/leads-and-site-surveys/)[Customers, Sites & Assets Every customer with their sites, contacts and the equipment you service Explore Customers, Sites & Assets](https://servicepilot.in/features/customers-sites-assets/)[AMC Contracts Annual maintenance contracts with plans, covered sites and a visit schedule Explore AMC Contracts](https://servicepilot.in/features/amc-contracts/)[Quotations & Sales Quotations, sales orders and returns with GST on every line Explore Quotations & Sales](https://servicepilot.in/features/quotations-and-sales/)[Service Due & Reminders Know which customers are due for a repeat service, and tell them Explore Service Due & Reminders](https://servicepilot.in/features/service-due-reminders/) ## Run the work [Service Requests & Complaints Log a call, raise a request and turn it into a job Explore Service Requests & Complaints](https://servicepilot.in/features/service-requests/)[Jobs & Scheduling Every visit planned, scheduled and tracked from creation to completion Explore Jobs & Scheduling](https://servicepilot.in/features/jobs-and-scheduling/)[Dispatch Board Assign technicians, move visits and see who is on a job, on one board Explore Dispatch Board](https://servicepilot.in/features/dispatch-board/)[Technician App Check-in, checklist, photos and customer signature on the technician's phone Explore Technician App](https://servicepilot.in/features/technician-app/)[Customer Feedback Ratings and comments after a job, tied to the visit and the technician Explore Customer Feedback](https://servicepilot.in/features/customer-feedback/) ## Bill and collect [GST Invoicing GST invoices with SAC codes and a GST sales register Explore GST Invoicing](https://servicepilot.in/features/gst-invoicing/)[Payments & Collections Record payments against invoices and chase what is overdue Explore Payments & Collections](https://servicepilot.in/features/payments-and-collections/)[Expenses Field and office expenses by category, with approval Explore Expenses](https://servicepilot.in/features/expenses/)[Inventory & Purchasing Parts, vendors, purchase orders, goods receipts and stock movements Explore Inventory & Purchasing](https://servicepilot.in/features/inventory-and-purchasing/) ## Manage the business [Attendance & Leave Technician attendance, leave requests and holidays that affect scheduling Explore Attendance & Leave](https://servicepilot.in/features/attendance-and-leave/)[Branches, Roles & Access Branches, custom roles and the access each person needs Explore Branches, Roles & Access](https://servicepilot.in/features/branches-and-roles/)[Reports Collections, revenue, receivables ageing, AMC renewals and technician performance Explore Reports](https://servicepilot.in/features/reports/)[Industry Templates Start with ready-made services, checklists and AMC plans for your trade Explore Industry Templates](https://servicepilot.in/features/industry-templates/) Frequently asked questions ## Questions about field service software features **Q: What is field service management software?** A: It is the software a service business runs its field work on: customers and sites, contracts, service requests, jobs and technician schedules, billing and reports. ServicePilot is field service software built for AMC-based businesses in India. **Q: Are all features included in every plan?** A: No. Starter covers customers, AMC contracts, jobs, service requests, feedback and files. Growth adds sales, inventory, expenses, attendance, reports and WhatsApp messages, and Pro adds custom roles and approvals. See the pricing page for the full table. **Q: Does ServicePilot work on a phone?** A: The web app runs in a browser on a laptop, tablet or phone. A dedicated technician mobile app covers on-site work: check-in, checklists, photos and customer signature. **Q: Can I run more than one branch?** A: Yes. Starter has one branch, Growth up to 3, Pro up to 5, and Enterprise sets the number to fit your business. [Book a free demo](https://servicepilot.in/request-demo/)