--- title: "Technician Dispatch Software for Field Teams | ServicePilot" description: "Technician dispatch board that shows each technician and their visits for the day, so you can assign, move and rebalance jobs without calling around." url: https://servicepilot.in/features/dispatch-board/ canonical: https://servicepilot.in/features/dispatch-board/ site: ServicePilot section: Features updated: 2026-10-30 language: en-IN --- ServicePilot feature # Technician dispatch board for assigning and moving visits The ServicePilot dispatch board shows a lane for each technician with that day's visits, plus visits still waiting for someone. The office assigns a technician, moves a visit to another day or person, and sees who is already on a job. Approved leave blocks a move; a weekly off only warns. ## Technician scheduling and service dispatch software Field service management software (FSM) with a lane for every technician: assign a visit, move it to another day or person, and see who is already on a job. Dispatch is where the day is won or lost, and in many service businesses it happens on a phone. The coordinator knows who is free by memory and the board in their head is wrong by ten in the morning. The dispatch board puts the same information in front of everyone who needs it. ## Technician dispatch: what the board shows - A lane per technician with the day's visits in order. - Open visits that still need someone, so unassigned work is visible, not hidden in a list. - Who is on a job: a technician with a job in progress shows as "On a job", even on their day off. - Leave and weekly offs taken from [attendance and leave](https://servicepilot.in/features/attendance-and-leave/), so you do not send someone who is away. ## Assign, move and rebalance Pick a visit and choose a technician, or crew. Move it to another technician or another day when a plan changes. A move is refused if the technician has approved leave that day and warned if it is their weekly off. Moving a visit to a technician in another branch is refused, which keeps each [branch](https://servicepilot.in/features/branches-and-roles/) responsible for its own work. ## Assigned by the office or taken by the technician Because technicians change often, ServicePilot supports two routes to the same result. The office assigns, or a technician with permission takes an open job. Either way the job becomes Scheduled and the record keeps who made the assignment, so you can later see how much work is taken versus handed out. ## A morning on the dispatch board - Open the board for today and tomorrow. - Check the open visits that have no technician. - Assign by load and area, using the lanes to see who has room. - React to changes: move a visit when a customer reschedules or a technician is out. - Watch progress as jobs move to In Progress and Completed. ## Illustrative example: a CCTV maintenance team of eight At a security systems business in Surat, three installation jobs and five maintenance visits are due Tuesday. The coordinator sees one technician has approved leave and moves his two visits to a colleague with a lighter lane. A new complaint comes in at 11 am and goes to the technician nearest to finish. ## Who it is for Branch managers and coordinators dispatching three or more technicians. See [jobs and scheduling](https://servicepilot.in/features/jobs-and-scheduling/) for the visit record behind each card. ## Related ServicePilot features - [Jobs & Scheduling Every visit planned, scheduled and tracked from creation to completion](https://servicepilot.in/features/jobs-and-scheduling/) - [Attendance & Leave Technician attendance, leave requests and holidays that affect scheduling](https://servicepilot.in/features/attendance-and-leave/) - [Branches, Roles & Access Branches, custom roles and the access each person needs](https://servicepilot.in/features/branches-and-roles/) - [Technician App Check-in, checklist, photos and customer signature on the technician's phone](https://servicepilot.in/features/technician-app/) ## Guides on this topic [AMC Management Preventive Maintenance Schedule Format for AMC Contracts Preventive maintenance schedule format for AMC firms: customer, equipment, visit months, due dates, done dates and technician, for a full year. Free Excel CSV. Read the article](https://servicepilot.in/blog/amc-management/preventive-maintenance-schedule-format/)[Solar How to Start a Solar Panel Cleaning Business in India How to start a solar panel cleaning business in India: services, equipment, safety, pricing per panel or kW, first customers and turning visits into AMCs. Read the article](https://servicepilot.in/blog/solar/solar-panel-cleaning-business/)[Technicians & Field Staff Travelling Allowance Format for Technicians and Field Staff Travelling allowance format for technicians and field staff: date, route, km, mode, rate, fuel, parking and approval columns. Free Excel CSV download. Read the article](https://servicepilot.in/blog/technicians-field-staff/travelling-allowance-format/) ## Frequently asked questions **Q: Can I assign a technician at the last minute?** A: Yes. Assigning the day before, or the morning of, is a normal use. The job turns from Planned to Scheduled the moment someone is assigned. **Q: Can a technician take a job without waiting for the office?** A: Yes, with the right permission, a technician can take an open Planned job. The record shows whether it was assigned by the office or taken by the technician. **Q: What happens when a technician is on leave?** A: Approved leave blocks a move to that person and the job page shows a warning. A weekly off only warns, because a business may call someone in. **Q: Does it work across branches?** A: The board shows the branch's own technicians plus anyone from another branch who holds one of its visits that day. Moving a visit to another branch's technician is not allowed. **Q: Is there a map or route planning?** A: No. The board is built for assignment and load, not route optimisation. [Book a free demo](https://servicepilot.in/request-demo/) [See pricing](https://servicepilot.in/pricing/)