---
title: "Customer Feedback After Service Visits | ServicePilot"
description: "Customer feedback after every service visit: collect ratings and comments tied to the job and technician, fix problems early and spot your best technicians."
url: https://servicepilot.in/features/customer-feedback/
canonical: https://servicepilot.in/features/customer-feedback/
site: ServicePilot
section: Features
updated: 2026-10-30
language: en-IN
---

ServicePilot feature

# Customer feedback after every service visit

ServicePilot records customer feedback against the job it relates to, from a set of questions you define, with a rating and comments. Feedback is visible beside the technician and the visit, so patterns show up before a contract is lost.

## Customer feedback software for service visits

Field service management software (FSM) that saves ratings and comments from your own questions against the job and the technician, so patterns show before a contract is lost.

Customers who are unhappy rarely say so; they just do not renew. A short question after each visit is the cheapest early warning you can build.

## Customer feedback: ask after the job

- Questions you define, such as punctuality, behaviour and result.
- A rating and a comment.
- Linked to the job, customer and technician.

## Act on it

Low ratings can become a [complaint](https://servicepilot.in/features/service-requests/) for follow-up. Over time, ratings by technician and by service show where to coach. Read [complaint management software](https://servicepilot.in/blog/field-service-software/complaint-management-software-service-company/).

## Feedback loop

- A job is completed.
- Feedback is requested.
- The response is recorded on the job.
- A manager follows up on low ratings.

## Illustrative example: a cleaning contractor

A cleaning services business in Pune sees a pattern of low punctuality ratings on Mondays. The coordinator moves the Monday start earlier, and the next month shows the change.

## Who it is for

Owners and branch managers who want quality visible.

## Related ServicePilot features

- [Jobs & Scheduling Every visit planned, scheduled and tracked from creation to completion](https://servicepilot.in/features/jobs-and-scheduling/)
- [Service Requests & Complaints Log a call, raise a request and turn it into a job](https://servicepilot.in/features/service-requests/)
- [Reports Collections, revenue, receivables ageing, AMC renewals and technician performance](https://servicepilot.in/features/reports/)
- [Service Due & Reminders Know which customers are due for a repeat service, and tell them](https://servicepilot.in/features/service-due-reminders/)

## Guides on this topic

[Customers & Complaints Thank You Message to Customer After Service: Samples to Copy Thank you message to customer after service: WhatsApp samples for home visits, AMC visits, first jobs and repeat customers, in English and Hindi, ready to copy. Read the article](https://servicepilot.in/blog/customers-complaints/thank-you-message-to-customer-after-service/)[Customers & Complaints How to Respond to Customer Complaints in a Service Business How to respond to customer complaints in a service business: a five-step method and sample replies for late technicians, repeat breakdowns and billing disputes. Read the article](https://servicepilot.in/blog/customers-complaints/how-to-respond-to-customer-complaints/)[Customers & Complaints How to Get Google Reviews from Customers After a Service Visit How to get Google reviews from customers in a service business: when to ask, the review link and QR code, and review request message samples for WhatsApp. Read the article](https://servicepilot.in/blog/customers-complaints/how-to-get-google-reviews-from-customers/)

## Frequently asked questions

**Q: Can I set my own questions?**
A: Yes. Feedback questions are configurable.

**Q: Is feedback linked to the job?**
A: Yes. Each response is tied to the completed job and its technician.

**Q: Is feedback in every plan?**
A: Yes, feedback is available on all plans.

[Book a free demo](https://servicepilot.in/request-demo/) [See pricing](https://servicepilot.in/pricing/)