--- title: "Field Service Software FAQs: Price, AMC, GST | ServicePilot" description: "ServicePilot FAQs: answers on what the field service software does, pricing and plans, AMC contracts, dispatch, GST invoicing and getting started." url: https://servicepilot.in/faqs/ canonical: https://servicepilot.in/faqs/ site: ServicePilot section: Resources updated: 2026-10-30 language: en-IN --- FAQs # ServicePilot FAQs: field service software questions answered Quick answers about ServicePilot, pricing, AMCs, dispatch and GST. Still have a question? [Contact us](https://servicepilot.in/contact/). FAQs ## About ServicePilot **Q: What is ServicePilot?** A: ServicePilot is field service management software (FSM) for AMC and service businesses. It covers customers and sites, AMC contracts, service requests, jobs and technician dispatch, quotations, GST invoices, payments, inventory, attendance, feedback and reports in one web app. **Q: Who makes ServicePilot?** A: ServicePilot is a product of EZ Solutions India, a software company based in Vashi, Navi Mumbai, India. **Q: Do I need to install anything?** A: No. ServicePilot runs in a web browser on a laptop, tablet or phone. **Q: Which businesses is it for?** A: Businesses that sell service by contract or by call: pest control, RO and water purifier, AC and appliance, CCTV and security, electrical and plumbing, cleaning, lift and elevator, solar, fire safety and IT AMC, and other trades through a generic template. **Q: Is there a technician mobile app?** A: Yes. Technicians and supervisors use the mobile app for check-in, checklists, photos and customer signature. The office uses the web app for scheduling, dispatch and review. **Q: Is ServicePilot available in Hindi?** A: The business app has English and Hindi screens, and you can rename job, site and technician to the words your team uses. **Q: Can I use ServicePilot for more than one branch?** A: Yes. Starter has one branch, Growth up to 3, Pro up to 5, and Enterprise sets the number to fit. **Q: Where is ServicePilot available?** A: Across India, online. We have no local offices; demos and setup are by video and screen share, and support is in the app. See areas we serve. FAQs ## Contracts, jobs and technicians **Q: What is an AMC?** A: An annual maintenance contract: an agreement to service a customer's equipment on a schedule for a year. ServicePilot manages the plan, the sites and equipment covered, the visits and the renewal. **Q: Can a technician take an open job?** A: Yes, a technician with permission can take an open Planned job. The office can also assign at the last minute. The record shows which route was used. **Q: What happens when a technician leaves?** A: Their jobs can be moved to other technicians on the dispatch board. Visits planned ahead without an assignee are unaffected. **Q: Can I send more than one technician to a job?** A: Yes. A job can have a crew with one marked primary. **Q: How do I know a repeat service is due?** A: The Service Due screen lists customers and equipment due for another service based on the interval set for each service, and the AMC renewals report lists contracts ending soon. FAQs ## Pricing and plans **Q: How much does ServicePilot cost?** A: Starter is ₹2,499 a month, Growth ₹4,999 and Pro ₹7,499, excluding GST. Enterprise is custom. Billing is every 6 months or yearly; a yearly plan runs 13 months for the price of 12. **Q: Is the price per technician?** A: No. It is per business. Each plan includes a number of users: 5 on Starter, 15 on Growth and 50 on Pro. **Q: Is there a setup fee or commission?** A: No. There is no setup fee and no commission on your jobs, invoices or payments. **Q: Can I change plans?** A: Yes. Upgrades apply straight away; a downgrade takes effect at renewal, after a check that your usage fits the smaller plan. FAQs ## GST and billing **Q: Does ServicePilot create GST invoices?** A: Yes. Each service carries a SAC code and GST rate, and invoices are numbered in your own series. A GST sales register report lists invoices for your accountant. **Q: Does it file my GST returns?** A: No. It prepares the data. Returns are filed by you or your accountant on the GST portal. **Q: My business is not GST-registered. Can I use it?** A: Yes. You can leave GST off your services and invoices. **Q: Can I record payments and chase dues?** A: Yes. Payments are recorded against invoices by mode, and receivables ageing and collections reports show what is owed and what came in. FAQs ## Getting started and support **Q: How long does setup take?** A: Industry templates copy ready services, checklists and AMC plans into your account, so most businesses can add customers and start contracts within days. A demo will give you a realistic estimate for your size. **Q: Can you help me set up?** A: Yes. Book a demo and we will walk you through it with your own services. Enterprise includes hands-on setup help. **Q: How do I get support?** A: Use support inside the app, or email info@servicepilot.in. **Q: Can I take my data with me if I leave?** A: Yes. Your data is yours. Ask us for a copy before you close the account. ## Explore ServicePilot See [all features](https://servicepilot.in/features/), software for [your trade](https://servicepilot.in/industries/) and [pricing](https://servicepilot.in/pricing/), read the [blog](https://servicepilot.in/blog/), the [key facts](https://servicepilot.in/facts/) and [who we are](https://servicepilot.in/about/), or [book a demo](https://servicepilot.in/request-demo/).