--- title: "Technician Performance Review Template | ServicePilot" description: "Technician performance review template for service companies: KPIs, skills, customer feedback, behaviour and goals, with rating guide. Editable Word download." url: https://servicepilot.in/blog/technicians-field-staff/technician-performance-review-template/ canonical: https://servicepilot.in/blog/technicians-field-staff/technician-performance-review-template/ site: ServicePilot section: Blog articles updated: 2026-10-30 keywords: "technician performance review template" language: en-IN --- Technicians & Field Staff # Technician Performance Review Template for Service Companies By the ServicePilot Team · Published 30-10-2026 Maintenance technician performance review examples Photo by [Raze Solar](https://unsplash.com/photos/GXLPLG3_Vf4?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) A technician performance review template should cover the numbers (jobs done, first time fix rate, repeat calls, ratings), skills by equipment type, behaviour with customers, reporting and attendance, then strengths, areas to improve, training needed and goals for the next period. Review every six or twelve months, using the monthly KPI records. [Download the editable Word format Word document (.doc) · 2 KB · free to edit Download](https://servicepilot.in/downloads/technician-performance-review.doc) Good technicians leave when they feel their work is not noticed, and weak ones stay when nobody tells them. A short, regular review fixes both. This technician performance review template is built for service companies: numbers first, then skills and behaviour, then a plan. Download the Word file below. ## Technician performance review template: sections ### 1. Details Name, role, branch, review period, reviewer. ### 2. Numbers for the period - Jobs completed, per day average - First time fix rate - Repeat calls within 30 days - Average customer rating - On-time arrival - Attendance and leave taken Use the [technician KPI formulas](https://servicepilot.in/blog/technicians-field-staff/technician-kpi/) so every review uses the same definitions. ### 3. Skills (rate 1 to 5) By equipment or service: split AC, VRF, RO, termite treatment, CCTV, lift, as relevant. Note where training is needed. ### 4. Behaviour and reporting (rate 1 to 5) - Customer handling and politeness - Job card and daily report complete - Cash and parts accounted for - Safety practices and uniform ### 5. Summary and plan - Two strengths - Two areas to improve - Training to be given - Goals for next period, with numbers - Technician's comments and signature ## Rating guide 5 = consistently above expectation; 4 = above; 3 = meets; 2 = below, needs support; 1 = well below, action plan needed. ## Run the review well - Share the numbers a day before, so there are no surprises. - Start with the strengths. - End with a written plan both sign. ## Numbers from the work itself ServicePilot's [technician performance report](https://servicepilot.in/features/reports/) shows jobs completed and ratings, [attendance and leave](https://servicepilot.in/features/attendance-and-leave/) keeps attendance history per person, and feedback is linked to each job. The review becomes a discussion of records, not memories. [In ServicePilot See field service reports in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/reports/) Frequently asked questions ## Questions people ask **Q: How often should technicians be reviewed?** A: A short monthly check on KPIs and a full review every six or twelve months. **Q: Who should do the review?** A: The supervisor who assigns their work, with input from the office on reports and collections. **Q: Should the review decide increments?** A: It is the fairest basis for increments and incentives. Write the link in your policy. **Q: What if a technician disagrees?** A: Show the job records behind each number and agree a plan. That is why records matter. ## Related articles [Technicians & Field Staff Work Completion Certificate Format for Service and Installation Jobs Work completion certificate format for service and installation jobs: work order, scope done, date, test results, customer acceptance and signatures. Word file. Read the article](https://servicepilot.in/blog/technicians-field-staff/work-completion-certificate-format/)[Technicians & Field Staff Maintenance Log Book Format for Equipment at Client Sites Maintenance log book format for equipment at client sites: date, type of work, readings, parts, technician, next due and sign-off. Free Excel CSV download. Read the article](https://servicepilot.in/blog/technicians-field-staff/maintenance-log-book-format/)[Technicians & Field Staff Technician Daily Report Format for Field Service Teams Technician daily report format for field service teams: jobs done, time in and out, parts used, payments collected and pending work. Free Excel CSV download. 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