--- title: "Technician KPI Examples: What to Measure | ServicePilot" description: "Technician KPI examples for service businesses: jobs per day, first time fix rate, repeat calls, on-time arrival, customer rating, collections, with formulas." url: https://servicepilot.in/blog/technicians-field-staff/technician-kpi/ canonical: https://servicepilot.in/blog/technicians-field-staff/technician-kpi/ site: ServicePilot section: Blog articles updated: 2026-10-30 keywords: "technician KPI" language: en-IN --- Technicians & Field Staff # Technician KPI Examples for Service Businesses By the ServicePilot Team ยท Published 30-10-2026 Technician KPI examples Photo by [Timur Shakerzianov](https://unsplash.com/photos/c314Gh8dXAo?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) The technician KPIs that matter for a service business are jobs completed per day, first time fix rate (jobs fixed in one visit divided by total jobs), repeat call rate within 30 days, on-time arrival, average customer rating and, where technicians collect, cash collected against invoices. Measure five or six, monthly, from job records rather than from memory. "He is a good technician" is not a measure. Technician KPIs turn it into numbers you can discuss, reward and improve. Here are the KPIs that matter for AC, RO, pest control, lift and other service teams, with formulas and examples. ## Technician KPI examples - Jobs completed per day: completed jobs divided by working days. - First time fix rate: see below. - Repeat call rate: jobs with a complaint on the same unit within 30 days, divided by jobs done. - On-time arrival: visits started within the promised slot, divided by visits. - Average customer rating: from post-visit feedback. - Collections: cash and UPI collected against invoices, with no difference. - Report completion: jobs with a complete job card and signature. ## First time fix rate formula First time fix rate = (jobs resolved on the first visit / total jobs) x 100. Example (illustrative): a technician closes 80 jobs in a month; 68 needed only one visit. First time fix rate = 68 / 80 x 100 = 85%. Low first time fix usually means missing parts in the van, weak diagnosis or poor training on a model. ## How to use technician KPIs fairly - Compare like with like: installation jobs take longer than services. - Look at trends over three months, not one bad week. - Share each technician's numbers with them privately; team averages publicly. - Pair a speed KPI (jobs per day) with a quality KPI (repeat calls, rating), or speed wins and quality drops. ## Monthly review - Print the KPI sheet per technician. - Discuss one strength and one thing to improve. - Agree a target for next month. - Use it in the [technician performance review](https://servicepilot.in/blog/technicians-field-staff/technician-performance-review-template/) at year end. ## Get KPIs from job records KPIs built from memory start arguments. ServicePilot's [technician performance report](https://servicepilot.in/features/reports/) shows jobs completed and customer ratings per technician, from the [jobs](https://servicepilot.in/features/jobs-and-scheduling/) and [feedback](https://servicepilot.in/features/customer-feedback/) your team already records. [In ServicePilot See field service reports in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/reports/) Frequently asked questions ## Questions people ask **Q: What is first time fix rate?** A: The share of jobs solved in the first visit. Formula: jobs fixed on the first visit divided by total jobs, times 100. **Q: How many KPIs should a technician have?** A: Five or six. More than that and nobody remembers them. **Q: Should KPIs be linked to incentives?** A: Many firms link one or two (jobs done, rating) to a monthly incentive. Keep the rule simple and written. **Q: Where does the data come from?** A: From job status, revisit records, arrival times and feedback. In ServicePilot, from jobs and customer feedback. ## Related articles [Technicians & Field Staff Work Completion Certificate Format for Service and Installation Jobs Work completion certificate format for service and installation jobs: work order, scope done, date, test results, customer acceptance and signatures. Word file. Read the article](https://servicepilot.in/blog/technicians-field-staff/work-completion-certificate-format/)[Technicians & Field Staff Maintenance Log Book Format for Equipment at Client Sites Maintenance log book format for equipment at client sites: date, type of work, readings, parts, technician, next due and sign-off. Free Excel CSV download. 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