--- title: "RO AMC Contract Format (Word) for Firms | ServicePilot" description: "RO AMC contract format for water purifier service firms: scope, filter and membrane changes, visits, exclusions, payment and renewal. Editable Word download." url: https://servicepilot.in/blog/ro-water-purifier/ro-amc-contract-format/ canonical: https://servicepilot.in/blog/ro-water-purifier/ro-amc-contract-format/ site: ServicePilot section: Blog articles updated: 2026-10-28 keywords: "RO AMC contract format" language: en-IN --- RO & Water Purifier # RO AMC Contract Format: Clauses to Include By the ServicePilot Team · Published 28-10-2026 What is an AMC (annual maintenance contract) Photo by [Bluewater Sweden](https://unsplash.com/photos/a-kitchen-with-a-sink-and-refrigerator-Ue6zqX77Ykc?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) An RO AMC contract should list the purifier (make, model, location), the visits and which filters and membrane are included, response time for breakdowns, exclusions (pump, adaptor, tank, damage), customer duties, the fee with GST, the term and renewal, and termination. Have it reviewed by a lawyer. [Download the editable Word format Word document (.doc) · 1 KB · free to edit Download](https://servicepilot.in/downloads/ro-amc-contract-format.doc) Use this RO AMC contract format as a master and change the schedule per customer. Download the Word file and edit it. ## RO AMC contract format: Parties and site Service provider: [company, address]. Customer: [name, address]. ## Purifier covered [Make, model, capacity, install date, serial no.] Location: [address]. ## Services and visits [Number] service visits per year at [interval], including sanitisation and TDS check. ## Filters and membrane Included: [list with change intervals] / Not included: [list]. ## Breakdown calls Response within [hours] on working days; [number] breakdown visits included. ## Exclusions Pump, adaptor, storage tank, tap; damage from misuse, power or plumbing faults; unauthorised service. ## Customer duties Access, a contact person, and prompt notice of problems. ## Fee and payment Fee Rs [amount] plus GST [rate]% for the term, payable [advance / instalments]. ## Term, renewal and termination Term [start] to [end]; renewal on written confirmation; termination on [days] days notice. ## Use it, then stop retyping it Put each purifier on the contract so filter visits are created for you. See [RO AMC software](https://servicepilot.in/blog/ro-water-purifier/ro-amc-software-india/) and [the general AMC contract format](https://servicepilot.in/blog/amc-management/amc-contract-format/). [In ServicePilot See AMC management software in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/amc-contracts/) Frequently asked questions ## Questions people ask **Q: Should it say which filters are included?** A: Yes, list each by name and the change interval, so there is no dispute. **Q: What are common exclusions?** A: Pump, adaptor, storage tank, tap, damage from misuse or low-quality water, and unauthorised service. **Q: Is it a legal document?** A: It is a commercial agreement; have a lawyer review your final format. **Q: Can I send it digitally?** A: Yes, as a PDF with the customer's confirmation. ## Related articles [RO & Water Purifier RO Installation Charges: How Water Purifier Firms Should Price RO installation charges for water purifier service firms: what the visit includes, extra pipe and fittings, wall mounting, water test, and the AMC. Read the article](https://servicepilot.in/blog/ro-water-purifier/ro-installation-charges/)[RO & Water Purifier RO Membrane Change: When It Is Due and How to Handle It RO membrane change for water purifier service firms: signs it is due, TDS checks, the replacement process, pricing the visit and reminding customers on time. Read the article](https://servicepilot.in/blog/ro-water-purifier/ro-membrane-change/)[RO & Water Purifier RO AMC Quotation Format for Water Purifier Service Firms RO AMC quotation format for water purifier service firms: plan options, visits, filters and membrane cover, price, terms and validity. Editable Word download. 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