--- title: "Printer AMC Terms and Conditions (Free Word) | ServicePilot" description: "Printer AMC terms and conditions for IT service firms: printers covered, visits, response time, parts, toner and drum, page limits, exclusions. Word download." url: https://servicepilot.in/blog/it-computer-amc/printer-amc-terms-and-conditions/ canonical: https://servicepilot.in/blog/it-computer-amc/printer-amc-terms-and-conditions/ site: ServicePilot section: Blog articles updated: 2026-10-30 keywords: "printer AMC terms and conditions" language: en-IN --- IT & Computer AMC # Printer AMC Terms and Conditions: A Template for IT Firms By the ServicePilot Team · Published 30-10-2026 AMC payment terms Photo by [Nathan Anderson](https://unsplash.com/photos/KHSPGJ3zP0M?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) Printer AMC terms and conditions should list the printers covered (make, model, serial), preventive visits, breakdown response time, which parts are covered (rollers, fuser, pickup assembly) and which are not, a clear line on toner, ink and drums, any page or usage limits, exclusions such as paper jams caused by wrong media and physical damage, the fee per printer, payment, period and renewal. [Download the editable Word format Word document (.doc) · 2 KB · free to edit Download](https://servicepilot.in/downloads/printer-amc-terms-and-conditions.doc) Printers cause more AMC arguments than any other office device, almost all about toner, drums and wear parts. Clear printer AMC terms and conditions settle these before the first call. Download the Word file below and have it reviewed before first use. ## Printer AMC terms and conditions: the clauses - Printers covered: make, model, serial number, location (annexure). - Preventive visits: [quarterly]: cleaning, roller check, test print. - Breakdown response: within [hours]; standby printer [yes / no]. - Parts covered: [pickup rollers, separation pads, fuser assembly] or labour only. - Consumables: toner, ink, drum and paper are not covered and are charged [at cost / per rate list]. - Usage: comprehensive cover up to [ ] pages per month per printer; beyond that Rs [ ] per page or a wear-parts charge. - Exclusions: damage from wrong paper or media, refilled or non-genuine cartridges if they cause the fault, physical damage, power surges, network or driver issues on client computers. - Fee: Rs [ ] per printer per year, taxes as applicable, payable [in advance]. - Period, renewal, termination. ## Before signing - Survey every printer: page counter, condition, part availability. - Record the page counter at the start; it is your baseline. - Exclude printers you cannot get parts for. ## Keep printers on the record Add printers to the client's [IT asset register](https://servicepilot.in/blog/it-computer-amc/it-asset-management-excel/). ServicePilot keeps each printer as equipment on the client's site, linked to the [AMC](https://servicepilot.in/features/amc-contracts/), with every service job against it. See the [computer AMC contract format](https://servicepilot.in/blog/it-computer-amc/computer-amc-contract-format/) for desktops and laptops. [In ServicePilot See IT AMC management software in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/industries/it-amc/) Frequently asked questions ## Questions people ask **Q: Is toner included in a printer AMC?** A: Usually not, unless it is a cost-per-page contract. State it clearly; it is the most common dispute. **Q: Should there be a page limit?** A: For comprehensive cover on heavy-use printers, a monthly page limit with an extra rate keeps the AMC fair. **Q: Are fuser and drum covered?** A: Say which parts are covered by name. Drums and fusers are costly wear parts. **Q: Should old printers be covered?** A: Survey them first. Exclude or price separately printers whose parts are no longer available. ## Related articles [IT & Computer AMC UPS AMC: Scope, Visit Checklist and Charges UPS AMC for service firms: what to cover, preventive visit checklist, battery terms, breakdown response, exclusions and how to price it. Free Excel checklist. Read the article](https://servicepilot.in/blog/it-computer-amc/ups-amc/)[IT & Computer AMC Server AMC: Scope, Cost and Terms for IT Service Firms Server AMC for IT service firms: servers and network devices in scope, visits, response time, parts, backups, exclusions and how to price it. Word terms. Read the article](https://servicepilot.in/blog/it-computer-amc/server-amc/)[IT & Computer AMC Computer AMC Contract Format for IT Service Companies Computer AMC contract format for IT service firms: devices covered, preventive visits, response time, parts, software support, exclusions, payment. Word file. 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