--- title: "Computer AMC Contract Format (Free Word File) | ServicePilot" description: "Computer AMC contract format for IT service firms: devices covered, preventive visits, response time, parts, software support, exclusions, payment. Word file." url: https://servicepilot.in/blog/it-computer-amc/computer-amc-contract-format/ canonical: https://servicepilot.in/blog/it-computer-amc/computer-amc-contract-format/ site: ServicePilot section: Blog articles updated: 2026-10-30 keywords: "computer AMC contract format" language: en-IN --- IT & Computer AMC # Computer AMC Contract Format for IT Service Companies By the ServicePilot Team · Published 30-10-2026 Computer AMC contract format in Word Photo by [Ritupon Baishya](https://unsplash.com/photos/qzS0Xso98L0?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) A computer AMC contract format should list the devices covered with serial numbers (desktops, laptops, printers, network), the preventive visit frequency, response and resolution times, whether parts are covered (comprehensive) or charged (non-comprehensive), what software support is included, exclusions such as data loss and physical damage, the fee per device or per year, payment, period, renewal and termination. [Download the editable Word format Word document (.doc) · 2 KB · free to edit Download](https://servicepilot.in/downloads/computer-amc-contract-format.doc) Computer AMC disputes are almost always about one question: was this covered? A computer AMC contract format with an attached device list answers it. Download the Word file below, fill the brackets and have it reviewed before first use. ## Computer AMC contract format: clauses - Parties and period. - Devices covered: as per Annexure A (type, make, model, serial number, location, user). - Type: comprehensive (parts listed in Annexure B included) or non-comprehensive. - Preventive maintenance: [monthly / quarterly] visits: cleaning, updates, health checks. - Breakdown support: response within [hours], remote first, on-site if needed; resolution target [hours/days]. - Software support: OS and standard software installation and troubleshooting; licences supplied by the client. - Standby: standby device during repair, if offered. - Exclusions: physical, liquid and electrical damage, consumables (toner, ink, batteries unless listed), data loss, unlicensed software. - Fee: Rs [ ] per device per year or Rs [ ] total, taxes as applicable, payable [in advance / quarterly]. - Additions and removals: devices added pro rata. - Renewal and termination. ## Annexure A: device list columns Asset tag, type, make and model, serial number, location, user, purchase date, warranty end. The free [IT asset management Excel template](https://servicepilot.in/blog/it-computer-amc/it-asset-management-excel/) has the same columns. ## Keep the contract and devices together ServicePilot keeps each client's sites and equipment, and the [AMC contract](https://servicepilot.in/features/amc-contracts/) lists the covered assets, so a support call shows at once whether the device is covered. See the [computer AMC quotation format](https://servicepilot.in/blog/it-computer-amc/computer-amc-quotation-format/). [In ServicePilot See IT AMC management software in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/industries/it-amc/) Frequently asked questions ## Questions people ask **Q: What is a computer AMC?** A: An annual contract under which an IT firm maintains a client's computers and peripherals for a fixed fee. **Q: Comprehensive or non-comprehensive?** A: Comprehensive includes listed parts; non-comprehensive covers labour and parts are billed. State which, and list excluded parts. **Q: Should the device list be attached?** A: Yes, with make, model and serial number. It decides what is covered. **Q: Does the AMC cover data?** A: Say clearly that data backup is the client's responsibility unless backup is part of the service. ## Related articles [IT & Computer AMC UPS AMC: Scope, Visit Checklist and Charges UPS AMC for service firms: what to cover, preventive visit checklist, battery terms, breakdown response, exclusions and how to price it. Free Excel checklist. Read the article](https://servicepilot.in/blog/it-computer-amc/ups-amc/)[IT & Computer AMC Server AMC: Scope, Cost and Terms for IT Service Firms Server AMC for IT service firms: servers and network devices in scope, visits, response time, parts, backups, exclusions and how to price it. Word terms. Read the article](https://servicepilot.in/blog/it-computer-amc/server-amc/)[IT & Computer AMC Printer AMC Terms and Conditions: A Template for IT Firms Printer AMC terms and conditions for IT service firms: printers covered, visits, response time, parts, toner and drum, page limits, exclusions. 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