--- title: "Complaint Management Software for Services | ServicePilot" description: "Complaint management software for service companies: log every complaint, link it to the job and unit, prioritise, assign, close and learn from repeat faults." url: https://servicepilot.in/blog/field-service-software/complaint-management-software-service-company/ canonical: https://servicepilot.in/blog/field-service-software/complaint-management-software-service-company/ site: ServicePilot section: Blog articles updated: 2026-10-28 keywords: "complaint management software" language: en-IN --- Field Service Software # Complaint Management Software for Service Companies By the ServicePilot Team ยท Published 28-10-2026 Complaint management software India Photo by [lonely blue](https://unsplash.com/photos/a-close-up-of-a-cell-phone-with-whatsapp-on-the-screen-z3jCMSm4Rrc?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) Complaint management software for a service company logs each complaint against the customer, site and equipment, sets a priority, assigns it, links it to the job that resolved it and keeps the history so repeat faults show up. It should also feed customer feedback and renewals. Complaint management software is searched when complaints start slipping through: a customer calls twice and nobody sees the first call. ## Problems complaint management software should solve for a service business - Complaints arrive by phone, WhatsApp and walk-in with no single log. - The same customer complains twice about the same unit. - Nobody owns a complaint until the customer shouts. - Closed complaints are not checked. ## What it must do - One log: every complaint in one list - Priority and owner: who must act and by when - Link to equipment and job: history per unit and visit - Status: new, assigned, in progress, resolved - Feedback: rating after resolution - Reports: complaints by service, branch and technician ## Questions to ask before you buy - Can I see all complaints for one customer or unit? - Can I assign an owner and priority? - Does closing a complaint link to the job? - Can I report repeat complaints? ## How ServicePilot handles service ServicePilot logs [service requests and complaints](https://servicepilot.in/features/service-requests/) against the customer and equipment, converts them to jobs and records [customer feedback](https://servicepilot.in/features/customer-feedback/) afterwards. Related: [technician tracking software](https://servicepilot.in/blog/field-service-software/technician-tracking-software/), the free [customer complaint register format](https://servicepilot.in/blog/customers-complaints/customer-complaint-register-format/) and [how to respond to customer complaints](https://servicepilot.in/blog/customers-complaints/how-to-respond-to-customer-complaints/). [In ServicePilot See complaint management software in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/service-requests/) Frequently asked questions ## Questions people ask **Q: How is it different from a call log?** A: A complaint record has a status, an owner and a resolution, and links to the job and the equipment. **Q: Can customers raise complaints themselves?** A: A customer portal is not part of ServicePilot today; staff log complaints. **Q: Does it help reduce repeat complaints?** A: It makes repeat faults visible by unit and by technician, so you can fix causes. **Q: Is there an Excel option?** A: Yes for small volumes, but status, ownership and history are hard to keep. ## Related articles [Field Service Software Spare Parts Stock Register Format for Service Businesses Spare parts stock register format for service businesses: opening stock, received, issued to jobs and technicians, balance and reorder level. Free Excel CSV. Read the article](https://servicepilot.in/blog/field-service-software/spare-parts-stock-register-format/)[Field Service Software Service Job Card Format for Field Service Teams Service job card format for field service teams: job number, customer, site, complaint, work done, parts, time, charges and sign-off. Excel-ready CSV download. Read the article](https://servicepilot.in/blog/field-service-software/service-job-card-format/)[Field Service Software Technician Tracking Software: What to Track and What Not To Technician tracking software for service firms: what to track (jobs, attendance, availability, completion), what not to, and how to do it without GPS spying. 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