--- title: "Welcome Message for New Customers on WhatsApp | ServicePilot" description: "Welcome message for new customers on WhatsApp for service businesses: new AMC, first booking, society or office contract, in English and Hindi, ready to copy." url: https://servicepilot.in/blog/customers-complaints/welcome-message-for-new-customers/ canonical: https://servicepilot.in/blog/customers-complaints/welcome-message-for-new-customers/ site: ServicePilot section: Blog articles updated: 2026-10-30 keywords: "welcome message for new customers" language: en-IN --- Customers & Complaints # Welcome Message for New Customers: WhatsApp Samples for Service Firms By the ServicePilot Team ยท Published 30-10-2026 Welcome message for new customers on WhatsApp Photo by [lonely blue](https://unsplash.com/photos/a-close-up-of-a-cell-phone-with-whatsapp-on-the-screen-z3jCMSm4Rrc?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) A welcome message for new customers should thank them, confirm what they signed up for (service, AMC period, visits), give the one number to save for bookings and breakdowns, say when the first visit is, and tell them what to expect next. Send it the day the order or contract is confirmed, from the business number. The first message after a sale sets the tone for the whole contract. A short welcome message for new customers confirms what they bought, when you will come and how to reach you, and it saves your number in their phone, which is where repeat bookings start. ## Welcome message for new customers: new AMC **English:** Welcome to [Company], [Name]! Your AMC for [3 ACs / RO purifier / pest control] at [address] runs from [start] to [end] and includes [number] visits. Your first visit is on [date]. Please save this number for bookings and breakdowns: [phone]. **Hindi:** [Company] mein aapka swagat hai, [Name] ji! [Service] ka AMC [start] se [end] tak hai, jismein [number] visits shaamil hain. Pehli visit [date] ko hogi. Booking aur breakdown ke liye yeh number save kar lijiye: [phone]. ## First one-time booking Thank you for booking [service] with [Company], [Name]. [Technician] will visit on [date] between [time]. Price: Rs [amount] [as quoted]. Save this number for any help: [phone]. ## Society or office contract Dear [Name], welcome to [Company]. For [society / office], your contract covers [scope] from [start]. Your supervisor is [name], [phone]. For complaints, message this number with the flat or area and we will log it the same day. Contract summary attached. ## After installation (CCTV, solar, RO) Hello [Name], your [system] at [address] is installed and working. Warranty: [period]. Your first free service is on [date]. Save this number for help: [phone]. We also offer an AMC after the warranty; ask us anytime. ## What makes a welcome message work - One number for everything, printed the same way on the invoice and job card. - A date for the first visit, not "we will call you". - How to complain, so problems come to you first. - No offers or upsell in the first message. ## Then keep the promise The welcome message is only as good as the first visit arriving on time. ServicePilot's [AMC contracts](https://servicepilot.in/features/amc-contracts/) create the visits as jobs from day one, and [Service Due](https://servicepilot.in/features/service-due-reminders/) lists what is coming. After each visit, send the [thank you message after service](https://servicepilot.in/blog/customers-complaints/thank-you-message-to-customer-after-service/). [In ServicePilot See AMC management software in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/amc-contracts/) Frequently asked questions ## Questions people ask **Q: When should I send a welcome message?** A: The same day the booking or contract is confirmed, before the first visit. **Q: What should it include?** A: What they bought, the first visit date, the number to save and how to raise a complaint. **Q: Should I send the contract with it?** A: Yes for AMCs: attach the contract or a one-page summary of visits and cover. **Q: Can I send it in Hindi?** A: Yes. Samples in English and Hindi are on this page. ## Related articles [Customers & Complaints Thank You Message to Customer After Service: Samples to Copy Thank you message to customer after service: WhatsApp samples for home visits, AMC visits, first jobs and repeat customers, in English and Hindi, ready to copy. Read the article](https://servicepilot.in/blog/customers-complaints/thank-you-message-to-customer-after-service/)[Customers & Complaints Service Reminder Message to Customer: WhatsApp and SMS Samples Service reminder message to customer samples for WhatsApp and SMS: AC, RO filter, pest control and AMC visit reminders in English and Hindi, ready to copy. Read the article](https://servicepilot.in/blog/customers-complaints/service-reminder-message-to-customer/)[Customers & Complaints Customer Complaint Register Format in Excel for Service Businesses Customer complaint register format in Excel for service businesses: the columns to keep, how to track open complaints and repeat faults. Free CSV download. 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