--- title: "Service Reminder Message to Customer | ServicePilot" description: "Service reminder message to customer samples for WhatsApp and SMS: AC, RO filter, pest control and AMC visit reminders in English and Hindi, ready to copy." url: https://servicepilot.in/blog/customers-complaints/service-reminder-message-to-customer/ canonical: https://servicepilot.in/blog/customers-complaints/service-reminder-message-to-customer/ site: ServicePilot section: Blog articles updated: 2026-10-30 keywords: "service reminder message to customer" language: en-IN --- Customers & Complaints # Service Reminder Message to Customer: WhatsApp and SMS Samples By the ServicePilot Team ยท Published 30-10-2026 Service reminder message to customer on WhatsApp Photo by [Sanket Mishra](https://unsplash.com/photos/a-person-holding-a-cell-phone-with-a-chat-app-on-the-screen-qAKPcrIcRG8?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) A service reminder message to customer should say what is due (AC service, filter change, pest treatment), when, and offer two or three slots or a reply to book. Send it 5 to 7 days before the due date, and a short confirmation the day before the visit with the technician's name. Repeat service is the cheapest work you will ever win: the customer already trusts you. Most of it is lost because nobody reminded them. Copy a service reminder message to customer from the samples below and adjust the brackets. ## Service reminder message to customer: AC service **English:** Hello [Name], your AC at [address] was last serviced on [date] and is due for service. Summer is near: shall we book [Day 1] or [Day 2], morning or afternoon? Reply 1 or 2. - [Company] **Hindi:** Namaste [Name] ji, aapke AC ki pichhli service [date] ko hui thi, ab service due hai. [Day 1] ya [Day 2], subah ya dopahar? 1 ya 2 reply karein. - [Company] ## RO filter change Hello [Name], the filters in your [model] purifier were changed on [date] and are due now. Old filters can affect water taste and quality. Reply YES and we will call to fix a time. Covered under your AMC: [yes / no, Rs amount]. - [Company] ## Pest control follow-up treatment Hello [Name], your follow-up [cockroach / termite] treatment is due on [date], as planned at the first visit. Please keep kitchen shelves clear. Reply to confirm [time] or suggest another. - [Company] ## AMC scheduled visit Dear [Name], your AMC visit [2 of 4] for [equipment] at [site] is scheduled on [date]. Our technician [name] will call before arriving. Reply if you need another date. - [Company] ## Day-before confirmation Reminder: [technician name] will visit tomorrow, [date], between [time]. Contact: [phone]. Reply if anything changes. - [Company] ## Rules for reminders customers do not mute - One message per due service, one confirmation. No daily follow-ups. - Give choices, not "when are you free?". - Mention the last service date; it shows you keep records. - Send from the business number and reply from it. ## Get the due list automatically Writing the message is easy; knowing who is due is the hard part. ServicePilot's [Service Due](https://servicepilot.in/features/service-due-reminders/) screen lists customers and equipment due for another visit from the interval set on each service. For RO firms, read the [filter change reminder system](https://servicepilot.in/blog/ro-water-purifier/ro-filter-change-reminder-system/). [In ServicePilot See service due reminders in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/service-due-reminders/) Frequently asked questions ## Questions people ask **Q: When should a service reminder go out?** A: About a week before the due date, so the customer can choose a slot. Then a confirmation the day before. **Q: WhatsApp or SMS?** A: WhatsApp for most home customers; SMS as a fallback. Use the WhatsApp Business app or API from your business number. **Q: Should the message include the price?** A: For AMC visits, say it is covered. For paid services, give the price or "as per last visit" so there is no surprise. **Q: Can ServicePilot send these?** A: ServicePilot lists customers due for a repeat service and has message templates; WhatsApp is on Growth and above. ## Related articles [Customers & Complaints Welcome Message for New Customers: WhatsApp Samples for Service Firms Welcome message for new customers on WhatsApp for service businesses: new AMC, first booking, society or office contract, in English and Hindi, ready to copy. 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