--- title: "Customer Feedback Form for Service Visits | ServicePilot" description: "Customer feedback form for service visits: the questions to ask (punctuality, behaviour, quality, cleanliness), rating scale and an editable Word download." url: https://servicepilot.in/blog/customers-complaints/customer-feedback-form-for-service/ canonical: https://servicepilot.in/blog/customers-complaints/customer-feedback-form-for-service/ site: ServicePilot section: Blog articles updated: 2026-10-30 keywords: "customer feedback form for service" language: en-IN --- Customers & Complaints # Customer Feedback Form for Service Visits: Questions and Free Format By the ServicePilot Team · Published 30-10-2026 Customer feedback form for service industry Photo by [Jakub Żerdzicki](https://unsplash.com/photos/yKnIbJV0RbY?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) A customer feedback form for service visits should be short: five or six questions on punctuality, behaviour, quality of work, cleanliness and whether the problem is solved, each rated 1 to 5, plus one open comment and "would you recommend us?". Ask within a day of the visit, linked to the job and technician, so you can act on the answers. [Download the editable Word format Word document (.doc) · 1 KB · free to edit Download](https://servicepilot.in/downloads/customer-feedback-form-service.doc) Feedback is useful only if it is short enough to answer and specific enough to act on. This customer feedback form for service visits has six questions, a 1 to 5 scale and a comment box. Download the Word file, add your logo, or copy the questions into a WhatsApp or Google form. ## Customer feedback form for service: the questions - Did the technician arrive on time? (1 to 5) - Was the technician polite and professional? (1 to 5) - Was the problem solved? (Yes / Partly / No) - How would you rate the quality of work? (1 to 5) - Was the area left clean? (1 to 5) - Would you recommend us to a friend? (Yes / Maybe / No) - Anything we could do better? (comment) ## Header fields - Customer name, site, date of visit - Job or complaint number - Technician name - Service done The job number and technician are what make the form useful. Without them, a low rating cannot be followed up. ## When and how to ask - Within 24 hours of the visit, while the customer remembers. - On WhatsApp with a short link, or as a signed section on the job card. - For AMC customers, also once a year before renewal. ## Act on the answers - Any rating of 1 or 2: call the same day. - "Problem solved: No": open a complaint and revisit. - Monthly: average rating per technician, shared with the team. - Happy customers: send the [Google review request](https://servicepilot.in/blog/customers-complaints/how-to-get-google-reviews-from-customers/). ## Keep feedback beside the job ServicePilot records [customer feedback](https://servicepilot.in/features/customer-feedback/) from questions you define, with a rating and comments, linked to the job, customer and technician, and the [technician performance report](https://servicepilot.in/features/reports/) shows ratings per person. [In ServicePilot See customer feedback after service in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/customer-feedback/) Frequently asked questions ## Questions people ask **Q: How many questions should a feedback form have?** A: Five or six. Longer forms get fewer answers. **Q: Paper or WhatsApp?** A: A short WhatsApp form or link gets more answers than paper. Paper on the job card works for site sign-off. **Q: What rating scale is best?** A: A 1 to 5 scale is easy for customers and easy to average. **Q: What should I do with low ratings?** A: Call the customer the same day, fix the issue, and review it with the technician. ## Related articles [Customers & Complaints Welcome Message for New Customers: WhatsApp Samples for Service Firms Welcome message for new customers on WhatsApp for service businesses: new AMC, first booking, society or office contract, in English and Hindi, ready to copy. Read the article](https://servicepilot.in/blog/customers-complaints/welcome-message-for-new-customers/)[Customers & Complaints Thank You Message to Customer After Service: Samples to Copy Thank you message to customer after service: WhatsApp samples for home visits, AMC visits, first jobs and repeat customers, in English and Hindi, ready to copy. Read the article](https://servicepilot.in/blog/customers-complaints/thank-you-message-to-customer-after-service/)[Customers & Complaints Service Reminder Message to Customer: WhatsApp and SMS Samples Service reminder message to customer samples for WhatsApp and SMS: AC, RO filter, pest control and AMC visit reminders in English and Hindi, ready to copy. Read the article](https://servicepilot.in/blog/customers-complaints/service-reminder-message-to-customer/) Recent articles - [Pest Control - Bed Bug Treatment Cost: How Pest Control Firms Should Price](https://servicepilot.in/blog/pest-control/bed-bug-treatment-cost/) - [CCTV & Security - CCTV Preventive Maintenance: Scope of Work and Report](https://servicepilot.in/blog/cctv-security/cctv-preventive-maintenance/) - [AMC Management - Breakdown Maintenance Format for AMC and Service Firms](https://servicepilot.in/blog/amc-management/breakdown-maintenance-format/) - [Fire Safety - Fire Extinguisher Refilling Price List: A Format to Set Your Rates](https://servicepilot.in/blog/fire-safety/fire-extinguisher-refilling-price-list/) - [AMC Management - AMC Certificate Format for Service Companies](https://servicepilot.in/blog/amc-management/amc-certificate-format/) [View all articles](https://servicepilot.in/blog/)