--- title: "CCTV Preventive Maintenance: Scope of Work | ServicePilot" description: "CCTV preventive maintenance scope of work for installers: camera, recorder, cable, power and network checks, visit frequency, report and a free Excel checklist." url: https://servicepilot.in/blog/cctv-security/cctv-preventive-maintenance/ canonical: https://servicepilot.in/blog/cctv-security/cctv-preventive-maintenance/ site: ServicePilot section: Blog articles updated: 2026-10-30 keywords: "CCTV preventive maintenance" language: en-IN --- CCTV & Security # CCTV Preventive Maintenance: Scope of Work and Report By the ServicePilot Team · Published 30-10-2026 CCTV preventive maintenance checklist Photo by [Lianhao Qu](https://unsplash.com/photos/LfaN1gswV5c?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) CCTV preventive maintenance is a scheduled visit that checks every camera view and lens, cleans housings, tests the recorder, hard disk health and recording days, checks power supplies, cables, connectors and network, verifies date and time, and tests remote viewing, then records faults and actions in a report. Put the scope, visit frequency and response time in the contract. [Download the scope of work (Word) Word document (.doc) · 1 KB · free to edit Download](https://servicepilot.in/downloads/cctv-preventive-maintenance-scope.doc) Customers find out their CCTV was not recording on the day they need the footage. CCTV preventive maintenance exists to prevent that day. The scope of work below is wording you can put in a proposal or a contract; the checks themselves are in the [CCTV maintenance checklist](https://servicepilot.in/blog/cctv-security/cctv-maintenance-checklist/). ## CCTV preventive maintenance: scope of work - Cameras: view, focus, lens and housing cleaning, night vision, mounting - Recorder: health, hard disk status, recording days available, fan and dust - Power: adaptors, power supply units, PoE switch, UPS - Cabling: connectors, joints, damage, water ingress - Network: switch, router, remote viewing, mobile app access - System: date and time, user accounts, passwords changed from defaults ## Frequency and response - Preventive visits a year, for example quarterly - Breakdown response time and working hours - What happens if a camera fails between visits ## Exclusions to state - Physical damage, vandalism, theft, relocation - Power surges and lightning, unless covered - New cameras and extra cable - Hard disk replacement, if not included ## Report each visit Use the [CCTV service report format](https://servicepilot.in/blog/cctv-security/cctv-service-report-format/): cameras checked, recording days, faults and actions, with the customer's signature. Price the plan with [CCTV AMC charges](https://servicepilot.in/blog/cctv-security/cctv-amc-charges/) and wrap the scope in the [CCTV AMC contract format](https://servicepilot.in/blog/cctv-security/cctv-amc-contract-format/). ## Keep cameras on record In ServicePilot every camera and recorder is an [asset](https://servicepilot.in/features/customers-sites-assets/) on the customer's site and the AMC creates the visits, so each visit has its list ready. [In ServicePilot See CCTV AMC software in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/industries/cctv-and-security/) Frequently asked questions ## Questions people ask **Q: What is CCTV preventive maintenance?** A: Planned visits that keep cameras and recorders working, so faults are found before footage is needed. **Q: How often should it be done?** A: Agree it in the contract; quarterly is common for business sites, and sites with dust or outdoor cameras may need more. **Q: What does the scope usually exclude?** A: Physical damage, vandalism, power surges, relocation and new cameras. List them in the contract. **Q: Is this the same as the CCTV maintenance checklist?** A: The checklist is the list of checks. This scope of work is the contract wording around them: visits, response and exclusions. ## Related articles [CCTV & Security Access Control System AMC: Scope, Visits and Checklist Access control system AMC for security installers: controllers, readers, locks, biometric and card devices, visit checklist, response time, exclusions. Excel. Read the article](https://servicepilot.in/blog/cctv-security/access-control-system-amc/)[CCTV & Security CCTV Installation Charges: How Installers Should Price a Job CCTV installation charges for security installers: pricing per camera, cabling per metre, recorder setup, mobile view and site extras, with a worked example. Read the article](https://servicepilot.in/blog/cctv-security/cctv-installation-charges/)[CCTV & Security CCTV AMC Quotation Format for Security Installers CCTV AMC quotation format for security installers: camera and recorder list, visits, response time, comprehensive vs not, price, terms. Editable Word file. 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