--- title: "CCTV AMC Contract Format (Word) and Clauses | ServicePilot" description: "CCTV AMC contract format with clauses for covered cameras, preventive visits, repair response, parts, exclusions and payment. Editable Word download." url: https://servicepilot.in/blog/cctv-security/cctv-amc-contract-format/ canonical: https://servicepilot.in/blog/cctv-security/cctv-amc-contract-format/ site: ServicePilot section: Blog articles updated: 2026-10-29 keywords: "CCTV AMC contract format" language: en-IN --- CCTV & Security # CCTV AMC Contract Format: Clauses to Include By the ServicePilot Team · Published 29-10-2026 CCTV AMC contract format letter Photo by [Pawel Czerwinski](https://unsplash.com/photos/zBTYRFCeaS0?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) A CCTV annual maintenance contract should list the cameras, recorders and accessories covered, the preventive visits, breakdown response, what parts and labour are included, exclusions (vandalism, power surges, network faults not in scope), customer duties, the fee with GST, the term and renewal. Have your final format reviewed by a lawyer. [Download the editable Word format Word document (.doc) · 2 KB · free to edit Download](https://servicepilot.in/downloads/cctv-amc-contract-format.doc) Use this CCTV AMC contract format as a master and edit the schedule per site. Download the Word file. ## CCTV AMC contract format: Parties and site Service provider: [company, address]. Customer: [name, address]. Site: [address]. ## Equipment covered [Cameras: make, model, qty, location] [Recorder: make, model, channels] [Switch, power supply, cabling] Items not listed are not covered. ## Preventive visits [Number] visits per year at [interval]: clean lenses and housings, check focus and angles, recording and playback test, storage check, backup, connections and power. ## Breakdown calls Response within [hours] on working days; [number] visits included. ## Parts and labour Labour included. Parts: [included list / chargeable]. Hard disk replacement: [terms]. ## Exclusions Damage from vandalism, theft, water, fire, lightning or power surges; network or ISP faults; changes by others. ## Customer duties Safe access, stable power and internet, and prompt notice of faults. ## Fee and payment Fee Rs [amount] plus GST [rate]% payable [terms]. ## Term, renewal and termination Term [start] to [end]; renewal by written confirmation; termination on [days] days notice. ## Use it, then stop retyping it Put every camera on the contract and plan quarterly visits. See [CCTV AMC software](https://servicepilot.in/blog/cctv-security/cctv-amc-software/) and [the general AMC contract format](https://servicepilot.in/blog/amc-management/amc-contract-format/). [In ServicePilot See AMC management software in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/amc-contracts/) Frequently asked questions ## Questions people ask **Q: Should the contract list every camera?** A: Yes, with model and location, so coverage is clear and new cameras are added by amendment. **Q: Are hard disks covered?** A: Decide and state it; many firms exclude storage media or cap replacement. **Q: How many visits a year?** A: Commonly quarterly preventive visits; set it by customer need and price. **Q: Is this legal advice?** A: No. Have a lawyer review your final agreement. ## Related articles [CCTV & Security CCTV Preventive Maintenance: Scope of Work and Report CCTV preventive maintenance scope of work for installers: camera, recorder, cable, power and network checks, visit frequency, report and a free Excel checklist. Read the article](https://servicepilot.in/blog/cctv-security/cctv-preventive-maintenance/)[CCTV & Security Access Control System AMC: Scope, Visits and Checklist Access control system AMC for security installers: controllers, readers, locks, biometric and card devices, visit checklist, response time, exclusions. Excel. Read the article](https://servicepilot.in/blog/cctv-security/access-control-system-amc/)[CCTV & Security CCTV Installation Charges: How Installers Should Price a Job CCTV installation charges for security installers: pricing per camera, cabling per metre, recorder setup, mobile view and site extras, with a worked example. Read the article](https://servicepilot.in/blog/cctv-security/cctv-installation-charges/) Recent articles - [Pest Control - Bed Bug Treatment Cost: How Pest Control Firms Should Price](https://servicepilot.in/blog/pest-control/bed-bug-treatment-cost/) - [CCTV & Security - CCTV Preventive Maintenance: Scope of Work and Report](https://servicepilot.in/blog/cctv-security/cctv-preventive-maintenance/) - [AMC Management - Breakdown Maintenance Format for AMC and Service Firms](https://servicepilot.in/blog/amc-management/breakdown-maintenance-format/) - [Fire Safety - Fire Extinguisher Refilling Price List: A Format to Set Your Rates](https://servicepilot.in/blog/fire-safety/fire-extinguisher-refilling-price-list/) - [AMC Management - AMC Certificate Format for Service Companies](https://servicepilot.in/blog/amc-management/amc-certificate-format/) [View all articles](https://servicepilot.in/blog/)