--- title: "AMC Contract Format: Clauses and Sample | ServicePilot" description: "The clauses a good AMC contract format should carry: scope, number of visits, response time, exclusions, payment terms, renewal and termination." url: https://servicepilot.in/blog/amc-management/amc-contract-format/ canonical: https://servicepilot.in/blog/amc-management/amc-contract-format/ site: ServicePilot section: Blog articles updated: 2026-10-28 keywords: "AMC contract format" language: en-IN --- AMC Management # AMC Contract Format: Clauses and Sample By the ServicePilot Team · Published 28-10-2026 AMC contract format in Word Photo by [Towfiqu barbhuiya](https://unsplash.com/photos/a-row-of-yellow-stars-sitting-on-top-of-a-blue-and-pink-surface-0ZUoBtLw3y4?utm_source=servicepilot.in&utm_medium=referral) on [Unsplash](https://unsplash.com/?utm_source=servicepilot.in&utm_medium=referral) A good AMC contract states the parties, the equipment and site covered, the services and number of visits, the response time for breakdowns, what is excluded, the fee and payment terms with GST, the term and renewal, and how either side can end it. This guide is general information, not legal advice; have your own format reviewed by a lawyer. [Download the editable Word format Word document (.doc) · 1 KB · free to edit Download](https://servicepilot.in/downloads/amc-contract-format.doc) A short, clear AMC contract prevents most arguments. You do not need pages of legal language, but you do need the same dozen points covered every time. ## AMC contract format: The clauses to include - Parties and site: legal names, addresses and contacts, and the premises where the equipment is installed. - Equipment covered: make, model, quantity and location. Anything not listed is not covered. - Services and visits: what is done at each visit and how many visits there are in the term. - Response time: how quickly you will attend a breakdown call, and during which hours. - Parts: whether the contract is comprehensive (parts included) or non-comprehensive (labour only), and any list of excluded parts. - Exclusions: misuse, accidents, unauthorised repair, power surges, and work needed because of site conditions. - Customer duties: access to the site, a contact person and a safe working place. - Fee and payment terms: the amount, GST, due dates and the cost of late payment. - Term and renewal: start and end dates and how renewal works. - Termination: notice period and what happens to fees already paid. - Liability: a limit on your liability, agreed with your lawyer. - Disputes: governing law and where disputes are settled. ## Put the schedule in an annexure Keep the master terms fixed and attach the customer-specific schedule: equipment list, visits and fee. Your system then holds the same schedule. In ServicePilot this is the [AMC contract](https://servicepilot.in/features/amc-contracts/) with its plan, covered sites and services. ## Read it with the customer Walk the customer through scope and exclusions before they sign. Ten minutes at the start saves a complaint six months later. Treat this AMC contract format guide as a starting point and adapt it to your own business. If you would like help applying the AMC contract format to your own services and customers, [book a demo](https://servicepilot.in/request-demo/) and we will walk through it with you. [In ServicePilot See AMC management software in ServicePilot How ServicePilot handles this for your business, with a free demo.](https://servicepilot.in/features/amc-contracts/) Frequently asked questions ## Questions people ask **Q: Does an AMC contract need to be on stamp paper?** A: That depends on the contract value and the state. Ask your lawyer about stamp duty for your state and contract size. **Q: Can I use one format for every customer?** A: Use one master format and change the schedule: equipment, visits and fee. Keeping the terms the same makes disputes easier to settle. **Q: Should the contract list every visit date?** A: Not necessarily. State the number of visits and their frequency, and plan the actual dates in your schedule. **Q: What happens to an AMC if equipment is replaced?** A: Say in the contract whether a replacement unit is covered and from when. ## Related articles [AMC Management Breakdown Maintenance Format for AMC and Service Firms Breakdown maintenance format for AMC firms: complaint time, equipment, fault, cause, action, parts, downtime and sign-off. Free Excel CSV log download. Read the article](https://servicepilot.in/blog/amc-management/breakdown-maintenance-format/)[AMC Management AMC Certificate Format for Service Companies AMC certificate format for service companies: customer, equipment, AMC period, plan, visits, response time and authorised signature. Editable Word file. Read the article](https://servicepilot.in/blog/amc-management/amc-certificate-format/)[AMC Management AMC Letter Format: Offer, Start and Visit Letters AMC letter format for service businesses: AMC offer letter, contract start letter and visit intimation letter, for AC, CCTV, computer and RO. Word file. 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